I've been testing zoom events extensively ahead of a planned virtual conference, and so far have not been able to see how recordings are made available to registered participants. I have only been able to publish recordings to an event hub, which is not exclusive to ticket holders.

The support notes state "Registrants will be able to view the recording for the event they registered for only if you included complimentary viewing access with their ticket registration when you created the event." and "Once a Zoom Events Attendee has registered for the event, they will be able to view the recording from their Tickets and Event Details pages."

I have not been able to make this work, even when the complimentary viewing access for the event has been enabled. The only thing that seems to be accessible to users after the event has concluded is the event lobby, where there are no recordings linked. There are also no recordings linked to the registrants ticket/dashboard.

Has anyone been able to make recordings available to ticket holders?

I hosted a zoom meeting recently and (stupidly) did not manually save the chat prior to closing the meeting. For many recent webinars, the chat automatically popped up in a folder when the meeting closed - but that didn't happen this time. Is there a way to recover the chat from this meeting that I was host of? I do not think that the autosave feature was turned on. I did check my documents/zoom folder on my computer and it is not there (though several other chats are!).

I'm learning more about Zoom every day.  Today I learned a lot. 

I've been planning on getting a Zoom Events Annual License for some time.  As some of you know, I'm a small (1- person) business that helps nonprofits and small businesses with limited event budgets by producing low-cost Zoom Meetings, Webinars, and now Zoom Events. 

I've had a "legacy" Zoom Events 500 license since Zoom Events went into General Availability 18 months ago (October 2021!).  My small business can't afford a large license, but I decided I'd buy the lowest-level Zoom Events license I can get: 100 attendees.

Today I went for it.  What happened wasn't bad... but it was surprising!  I decided some of you might want to know about this... especially if you're planning to make the leap to Zoom Events soon.

So here we go!

On the Zoom Pricing page there's a view for Zoom Events.  I went there, then made sure the 100 attendee license was selected:

Note that if you click the "Billed Monthly" button, you can't buy a Zoom Events license, and your only option is then Zoom Webinars.  Zoom Events licenses are Annual Licenses only!

Fully expecting to pay $1490 today for my annual license, I clicked the Buy Now button and was taken to this page:

Next came a page to confirm my billing information, which I did. Then after confirming billing info, this screen appears:

I didn't catch that the renewal date was in 5 weeks, but I did see that "Today's Charge" was $1490, and the renewal would also be that amount.  All looked and sounded reasonable to me.  I proceeded to place my order, which went through successfully.  Next I was given the opportunity to view my invoice.

This is where it got interesting:

Note that the license period starts from today (April 28, 2023) and goes through June 1, 2023, and the description detail includes the word "Proration".  You'll also quickly see that the total amount charged was only $142.88.

Do you know when your annual Zoom subscription renews?  I know from attempting to help many people with their Zoom billing issues, few people know, and few people understand the overall Zoom billing process.  But I'm learning!

I'm not upset that I got billed a pro-rated charge.  I'm not upset that the full amount for a full year Zoom Events renewal will occur on my next annual renewal anniversary in 5 weeks.

But I am quite displeased that I didn't learn about this proration and the subsequent tying of the Zoom Events "Annual License" to my anniversary date until after the purchase was completed. 

Apparently whenever Zoom says "it's an annual license", they don't mean "annual from the date you first buy it"... apparently "annual" means "we'll prorate your account now, and charge you a huge amount for all your annual licenses all on one anniversary date."

If your organization does a lot of big virtual events, I hope you'll consider the Zoom Events platform -- it really has matured greatly over the last 18 months, and I'm happy to share my knowledge and experience with you.  And if you do buy a license, at least you'll know what to expect!

Help! Our webinar registration page is not formatting correctly:

a. The webinar title isn't centering as it is supposed to do.

b. The speaker pics are teeny tiny--even with them pre-formatted.

c. The uploaded logo is also especially tiny.

We have gone through all Account Management settings and general webinar settings. 

We are on a deadline; any advice would be great. We need help launching TODAY.

Hello, 

I recently set up an event. I have required registration for people to attend the event. People have started registration, but I need help seeing who is registering or the number of people. How would I be able to see this? Would someone please walk me through this process?

Thanks so much, 

LeTerrica