Hello,

OnZoom has been great for months. 

Recently some participants told me they could not sign up for my event. When they go to pay for a ticket (drop-in or for the entire series) they get an error message that simply says, "An error was encountered while processing your request."

I tried purchasing a ticket using another Zoom account, and I got the same error right at the point of submitting the payment.  I've also tried creating special tickets for the participants using discounted and free email-invite tickets. Those don't work either. 

One participant is registered for the entire series. He registered last month when I originally posted the event at OnZoom. He can log in just fine, but I'm losing drop-in participants. 

Anyone have similar issues? Any ideas about how to remedy the issues is greatly appreciated.

Thank you!

Hello all. I am screensharing during a webinar, and every time I record, it only records the slides. I am using two screens, one is my laptop which is connected to my monitor using an HDMI. I am recording locally because I am listening in and wanting to record a language that is interpreted and don't want to edit in audio to video. The slides appear on my right monitor (laptop), and the zoom controls and participants appear on my left monitor (only after I click a button that says display webinar, otherwise, everything except the slides disappear). 

how can I record the speaker over my slides?

We are about to go live on Zoom Sessions soon and are trying to test/develop an SOP for cancelling an event. I understand how to cancel the event but I'm really disappointed in the email that is sent to registrants. I inserted a message that Zoom then copies into an email they control. Here are all of my issues:

1. Why doesn't Zoom provide an email template for event cancellation so that the branding carries over and we can control the whole message?
2. Why can't I send a test email like I can from an email template or when rescheduling an event?
3. Why is there a new calendar invite attached to the cancellation email that has a Subject Line of "Private Event?" 
4. Why is the sender of the email "Zoom Events" instead of the email address associated with my license.

These are huge issues and I can't figure out any workaround. It does not appear that I can bypass this cancellation email. It is my only choice when I cancel an event. Open to any tips from current users and please put these enhancements on the roadmap! Thanks!

I have the page of advice telling me how to convert a meeting to a webinar however when I view the meeting the only buttons to the right are start, edit and delete. There is no option to convert on any of my meetings. Does this mean that I cant convert? Thanks.  

Hi everyone,

An issue that has arisen today - I'm hosting lots of upcoming events and was running some of the technical rehearsals today with some of the panelists but none of them were able to join the practice session as they were going into the attendees list. Help! It worked for one when I deleted their original link and sent them a new panellists one but I don't want to have to do this for all of the other panelists.

Many thanks,

Kimberley

Hi, i recently bought a zoom meeting to hold 1000 people and then just now I saw a webinar option! I am holding a space to teach with keynote as its what i know. I will have participants from around the world signing in, it will guide them to the next program for those on it live and then the recorded version will be accessible and connected to our kajabi platform. If I have keynote, does it make a difference using normal zoom to the webinar function? Please let me know as I know only how to use zoom meetings and I would like to integrate the scheduler one time so that those who are signing in for the 20th will have it linked in their diary. Assistance would be very much appreciated as looking to go to market today (on GST time)! In love and honour. Alex