My colleague and I are in charge of running webinars for our organisation. Our organisation has a Pro account, and we are both Workplace Pro users on this account.

If I set up a webinar via my account, is there a way for my colleague to be able to collaborate on the setting up of this webinar via her account? For example, update the description, manage registrations, access the reports and the recording?

We understand the Co-Host aspect which is useful for the actual running of the webinar, but would like to collaborate more on the pre and post event aspects of this.

I am experiencing an issue with sharing both computer audio and screen simultaneously during a webinar session on Zoom.

Here are the details of the problem:

1. I am using a Zoom Webinar plan and hosting webinar sessions.
2. When I attempt to share my screen during the webinar, the "Share Sound" checkbox is visible but grayed out, making it impossible to enable sound sharing.
3. If I go to the "Advanced" tab in the screen sharing menu and choose "Computer Audio Only," the computer sound is shared successfully, but the screen is not shared.
4. This issue occurs on multiple PCs, not just mine, so it seems to be a broader issue rather than a device-specific one.
5. I have already checked the following:
   • My Zoom client is up to date.
   • The settings in my Zoom account on the web portal do not seem to provide any option to enable or disable computer audio sharing.
   • My computer's audio and microphone settings are configured correctly.
   • I am the host during the session, so permissions are not an issue.

Can someone tell me the actual DNS records to use for domain name verification?

I'm trying to verify our domain name, and it seems like there's incomplete and conflicting information. The instructions in the verification popup give me a domain-level TXT record, OK that's done. Then it says it wants a CNAME to "events-branding.zoom.us," but doesn't give me a subdomain for that CNAME record. If I try to use "events-branding" as the subdomain for the CNAME record, then in the verification failure error message it says my A record was not found. But they didn't tell me to create an A record! And over in a help document, it says to create a different TXT record for a subdomain as well as an A record, but doesn't give me an IP address to point the A record to!

So, could someone who has successfully verified their domain for branding share what DNS records they created?

When I was the host for an MNC series of webinars on HVAC topics,  I was told that it is not advisable to have a breakout room as the audience may be too large to handle?

But when I tried it out during one of the webinars,  I noticed it is possible to do so but you need to prepare your breakout room in advance. You need to do some management of likeminded participant to ensure the audience do not get passive in their interactions.

Do share what are your strategies for keeping your breakout room engaged and participative especially for the shy Asian audiences.

Hello,

I am experiencing an issue with my recurring webinar series on Zoom. The webinar dates were automatically changed without any action on our part, and Zoom sent an email to participants informing them of a schedule change, which is incorrect and causing major confusion.

Here are the details of the issue:

• Issue: Zoom modified the dates without any manual changes from our team and sent a misleading email to participants.
• Impact: We are losing participants due to this confusion.

Could you please investigate why Zoom changed the dates automatically and provide guidance on how to prevent this from happening again?

We would appreciate a prompt resolution, as this is affecting the success of our webinar series.

Thank you in advance for your help.