Zoom Events and Webinars
cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

What are Zoom Events and Webinars?

Market and host interactive experiences with the Zoom Events all-in-one virtual event platform or host engaging webinars with Zoom Webinars. Explore the Zoom Community's Recent Activity below to join the Events and Webinars conversation and connect with other members. If you're still looking for support, browse our Zoom Events and Webinars support articles or start a new discussion below!

Recent Activity

Attendee Number Discrepancy in Zoom Webeinar

In a recent webinar, we noted 80 attendees in our host/panel. However, when browsing/scrolling through the "Chat" function, there were not 80 people listed there? Any idea why the discrepancy?  Thank you! M

reply-icon Latest Reply - 

Resolved! How can I increase Webinar capacity?

Hi, We currently have a Webinar 500 license tied to a user, but our webinar is now over 1000 registrants and I want to upgrade our Webinar 500 to 3000, but I am not seeing an option to change my current plan. I can purchase a Webinar 3000 but then if... Show more

Hi,

 

We currently have a Webinar 500 license tied to a user, but our webinar is now over 1000 registrants and I want to upgrade our Webinar 500 to 3000, but I am not seeing an option to change my current plan. I can purchase a Webinar 3000 but then if I switch out the Webinar licenses would the existing webinar under Webinar 500 be removed when I remove that license??

Thanks for the help, our Webinar is Tuesday night 🙂


Show less

reply-icon Latest Reply - 

Webinar Chat Functionality, Lock it to Host and Panelists only

We're disabling the Q&A functionality and instead would like to use the Chat feature for questions however we only want the questions to come to the "Host and Panelists" instead of "Everyone". Is there a way to lock it to only "Host and Panelists"? R... Show more

We're disabling the Q&A functionality and instead would like to use the Chat feature for questions however we only want the questions to come to the "Host and Panelists" instead of "Everyone". Is there a way to lock it to only "Host and Panelists"? Right now attendees are able to toggle between the two but we want to disable that.

 

Thanks!


Show less

Specific Name Display

Is it possible to get the attendees name and the organisations name while they join the meeting. For example, can the attendees name display as Abhishek-Chorus Call in the webinar if the registration fields mention the option.

ZOOM Room Music cutting out

in a Crestron Zoom Room setup, mic audio goes through without issue but music cuts out consistently. i've made sure Echo Cancelation is ON and any form of Noise Suppresion i can adjust is turned OFF as this was the only thing i saw online that could ... Show more

in a Crestron Zoom Room setup, mic audio goes through without issue but music cuts out consistently.  i've made sure Echo Cancelation is ON and any form of Noise Suppresion i can adjust is turned OFF as this was the only thing i saw online that could help.  everything else is setttings in the laptop or phone app and aren't available via Zoom Room panels.  I've confirmed that the feed is solid as it's also going out live over Viemo with no issues, can work 100% on my laptop and i've even switched out the USB interface and tested again in the Zoom Room and my laptop.  only in the Zoom Room is there an issue.

 

Crestron has gone through their support and stated that their isn't an internal setting to adjust, so i'm left with whatever Zoom settings.  i couldn't find anything directing me to the Admin Portal to make any of the suggested changes and it appeared that any of the changes for live music might need to be done per meeting and can't be applied globally

 

everything was recently updated within the last 2 weeks to latest versions on 64-bit.

 

Trying desperately to get help for a client but it appears i'm out of luck?  Not sure of their subscription but i know they've recently receieved phone support for other interal issues for this system and i have the previous ticket number on hand.  before i completely give up i'm hoping their might be something someone can point me to (that applies to Zoom Rooms)  I Really don't want to make the client start the slow process of reaching out for support again if i don't have to, as their previous attempts for help took a while and strained their confidence in the platform


Show less

Registrant Confirmation Email

When registrant receives the confirmation email it is from my name <no-reply>@zoom.us. 

 

Instead I would prefer the confirmation email it is from ZOOM <no-reply>@zoom.us.  

 

 

Cannot switch on Videos of the particiants in webinars, they can´t, too, button can not be pressed

Video issue. When I create webinars, the participants cannot press the video icon to be visible, despite the correct settings. Only those who have set an image are then visible with their image. What am I doing wrong?

reply-icon Latest Reply - 

Practice and backstage only exist in Webinar mode NOT Events (meeting) mode

I have Zoom One plan and Events. I have been looking for the 'practice' and backstage options in the Event. I cant see options. However I made a test 'webinar' and both functions are available.My assumption is I need to convert my Event (meeting) to ... Show more

I have Zoom One plan and Events. I have been looking for the 'practice' and backstage options in the Event. I cant see options.

 

  • However I made a test 'webinar' and both functions are available.
  • My assumption is I need to convert my Event (meeting)  to a Webinar

Is this correct - 'practice' and 'backstage' functions are only available in Webinar mode?

 

I need all attendees to be able to input to the discussion - this is why I selected 'Event (meeting) but perhaps I am mis understanding and the webinar has this function BUT the ability for attendees to input is under the control of the Host?

 

Any feedback would be great Thanks 


Show less

reply-icon Latest Reply - 

Using Lobby to collect consent

I would like to use the Zoom Lobby to collect the attendee's acceptance of consent (for example, consent that the session is recorded). I can put the appropriate message in the lobby description. May I also have an "Accept" button that then places th... Show more

I would like to use the Zoom Lobby to collect the attendee's acceptance of consent (for example, consent that the session is recorded). I can put the appropriate message in the lobby description. May I also have an "Accept" button that then places the attendee in the session? Ideally, there would also be a "decline" button that exits Zoom. Thanks.


Show less

Production Studio recording view flashes the mute audio symbol at random times

We recorded a Zoom Event with Production Studio scenes. The video includes random flashes throughout. When we freeze-framed them, it's a full-frame picture of a white "mute audio" symbol with black background, This reduces the quality of the video po... Show more

We recorded a Zoom Event with Production Studio scenes. The video includes random flashes throughout. When we freeze-framed them, it's a full-frame picture of a white "mute audio" symbol with black background, This reduces the quality of the video post-session attendees.

 

Anyone know what is causing this and how we can avoid it? is this a bug with how Zoom captures video?


Show less

reply-icon Latest Reply -