We have a queue inbox for call overflow that has 2 users assigned, and they have reported that sometimes they get the email notification about the voicemail but it doesn't appear in the Contact Center inbox for them, even after refreshing. 
Has anyone else run into similar issues? When I did a test call/VM it behaved as expected, and it only seems to happen sporadically, so I'm not sure what more I can do to address this for the users.

Good morning all,

In Contact Center, the app creates tasks that we will use to generate/manage cases going forward.

I have a couple questions about that.

First, the task type page layout...It is named "Task Layout", the same as the original layout created years ago...is there a way to rename the layout?

Second, the record names. They are named "Inbound + phonenumber" or "outbound + phonenumber". I am OK with the phone number part but can we rename the first part to include "Zoom" to make these tasks easier to differentiate from other tasks? 

Just trying to improve the user experience as we transition from another system.

Any suggestions are welcome.

Thanks much,

Steve

Hello, 

When our call center agents make an outbound call using the Zoom Contact Center they hear music in their headset and a separate ring tone on their computer speakers. The agents do not like the default music that plays on every outbound call they make. Some of our agents place more than 100 calls a day and the outbound music is really starting to antagonize the users. I cannot find the settings to change the sound or remove it. Please help. 

Hello we made over intune a package of Zoom 5.7.1247, when we try to uninstall via powershell, we broke something.

We had around 100 clients with this issue, could be possible to get this version to install and then uninstall it correctly?

I attached some screenshot of the issue when I try to uninstall. 

Thanks in advance. 

Matías