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2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

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Recordings

Aubreeh
Newcomer
Newcomer

‎2022-09-23 10:04 AM

Hello, my account says that I need to contact admin to access my recordings on the cloud. I have a video on there that I need and I can not access it. It says that it is disabled.

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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2022-09-23 08:45 PM - edited ‎2022-09-23 08:46 PM

What type of account license do you have?  Basic, Pro, Business, Education, or Enterprise?

 

 What type of device were you on when the recording was created?  Desktop (Windows or Mac out Linux), phone, or tablet (Android or IOS).

 

Was this your hosted meeting, or hosted by someone else?


Ray -- check out the GoodClix website or the Z-SPAN website.
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