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What is the Zoom Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Zoom Version

While Zoom versions generally expand the Zoom features and functions, I am put off with the Zoom icon with version 5.14 that now appears with a white Z on a blue ball.This is so reflective of the Russian military insignia connected with the invasion ... Show more

While Zoom versions generally expand the Zoom features and functions, I am put off with the Zoom icon with version 5.14 that now appears with a white Z on a blue ball.
This is so reflective of the Russian military insignia connected with the invasion of Ukraine.


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How To Empower Your Customer Service Agents

"What’s the best way to offer friendly, faster, and more efficient support to your customers? By giving your customer service agents the resources, best practices, and authority to do their jobs well. It’s a concept called 'agent empowerment.' At fir... Show more

"What’s the best way to offer friendly, faster, and more efficient support to your customers? By giving your customer service agents the resources, best practices, and authority to do their jobs well. It’s a concept called 'agent empowerment.'

 

At first glance, empowering agents seems simple. But many companies struggle to actually give their agents the tools they need to succeed.

 

We spoke with Jeff Toister, bestselling author and customer support expert, to learn exactly what support teams can do to empower their agents."

 

Read the full blog post here: https://blog.zoom.us/empower-customer-service-agents/

 

Agent-empowerment-blog-image2.jpeg

 

How are you and your colleagues utilizing Zoom Contact Center? Share in the replies below 👇


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Bri
By
• Community Moderator | Employee
reply-icon Latest Reply - 

Batter Up! Zoom is the Official Unified Communications Platform of the MLB

Have you heard?  Zoom is the Official Unified Communications Platform of Major League Baseball ⚾ For the first time, you’ll be brought into the action of MLB replay reviews, all powered by Zoom Contact Center. To read more, please check out the late... Show more

Have you heard? 🗣

 

Zoom is the Official Unified Communications Platform of Major League Baseball ⚾

 

For the first time, you’ll be brought into the action of MLB replay reviews, all powered by Zoom Contact Center.
 



To read more, please check out the latest post on the Zoom Blog: Take me into the ballgame: how Zoom and MLB™ put fans in the action with Zoom Contact Center

 


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Bri
By
• Community Moderator | Employee
reply-icon Latest Reply - 

webinar panelists

Hi, so i ave a webinar that allows 3000 particiapant. However, during a webinar I am unable to promote more than 20 attendees to panelist .. please help

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audio problems

I bought a Dell XPS 9315 2022 last year and for some reason when music is shared during a meeting the music starts out loud and clear then it goes low and distorted. I change the speakers which they are the same speakers Intel smart speakers. Dell te... Show more

I bought a Dell XPS  9315 2022 last year and for some reason when music is shared during a meeting the music starts out loud and clear then it goes low and distorted. I change the speakers which they are the same speakers Intel smart speakers. Dell techs tried to resolve this, but they could not.  So I told them just send me a new computer so I will know for sure. I'm typing you on the new computer to let you know the problem still exists. Does zoom work with the intel smart speakers? 


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Zoom Contact Center video through Entry ID

I've been trying to get the button trigger on our website to start a video call with an agent, using the provided sample with no luck. The coded is added to our footer widget and the button is showing floating in the bottom right corner. The "your_id... Show more

I've been trying to get the button trigger on our website to start a video call with an agent, using the provided sample with no luck. The coded is added to our footer widget and the button is showing floating in the bottom right corner. The "your_id" and "your_api_key" is using our entryID SDK on our website.

 

Is there something wrong with the implementation? 

 

<!DOCTYPE html>
<!-- other page elements -->
<div id="create">create video</div>
<script data-entry-id="your_id" data-apikey="your_api_key" src="https://us01ccistatic.zoom.us/us01cci/web-sdk/video-client.js"></script>
<!-- The script source is the video client JS SDK for Contact Center.
Get this from the code copied from the flow. -->
<script>
(() => {
const dom = document.getElementById('create')
dom.addEventListener('click', async () => {
const entryId = "your_id" /* Get from the code copied from
your flow */
const videoClient = new VideoClient({
});
await videoClient.init({
entryId,
name: 'name' /* optional field, omit if not using, null value
not accepted */
});
videoClient.startVideo()
videoClient.on('video-end', () => {
console.log('video ended') /* Add any actions to perform when the
video ends, for example, print to
console log */
videoClient.on('video-start', () => {
// Do something when the video ends (such as make an API call)
})
})
})
})()
</script>
<!-- other page elements -->
</html>


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Contact Center- Queue Voicemail Inbox

We have a queue inbox for call overflow that has 2 users assigned, and they have reported that sometimes they get the email notification about the voicemail but it doesn't appear in the Contact Center inbox for them, even after refreshing. Has anyone... Show more

We have a queue inbox for call overflow that has 2 users assigned, and they have reported that sometimes they get the email notification about the voicemail but it doesn't appear in the Contact Center inbox for them, even after refreshing. 
Has anyone else run into similar issues? When I did a test call/VM it behaved as expected, and it only seems to happen sporadically, so I'm not sure what more I can do to address this for the users.


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Renaming tasks created by Zoom calls in Contact Center

Good morning all, In Contact Center, the app creates tasks that we will use to generate/manage cases going forward. I have a couple questions about that. First, the task type page layout...It is named "Task Layout", the same as the original layout cr... Show more

Good morning all,

 

In Contact Center, the app creates tasks that we will use to generate/manage cases going forward.

 

I have a couple questions about that.

 

First, the task type page layout...It is named "Task Layout", the same as the original layout created years ago...is there a way to rename the layout?

 

Second, the record names. They are named "Inbound + phonenumber" or "outbound + phonenumber". I am OK with the phone number part but can we rename the first part to include "Zoom" to make these tasks easier to differentiate from other tasks? 

 

Just trying to improve the user experience as we transition from another system.

 

Any suggestions are welcome.

Thanks much,

Steve


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Is there any course available for Zoom Contact Center

any course available for Zoom Contact Center with certification 

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줌 비밀번호 재설정 이메일을 못받을경우

제목 그대로 줌 비밀번호 재설정 이메일을 받지못해서 계정사용을 못하고있습니다.

24시간이 지나도 오지않는데 이 경우 어떻게 해야할까요? 

reply-icon Latest Reply - 

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