Zoom Contact Center
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What is the Zoom Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

Problemas con la agenda

Cuando programo una reunión y se me adjunta a mi calendario de gmail, si la cancelo, deja de aparecer en mi agenda pero sí dentro del programa de Zoom, y si cancelo la reunión para programar otra a la misma hora, en el calendario aparece todo perfect... Show more

Cuando programo una reunión y se me adjunta a mi calendario de gmail, si la cancelo, deja de aparecer en mi agenda pero sí dentro del programa de Zoom, y si cancelo la reunión para programar otra a la misma hora, en el calendario aparece todo perfecto y en los calendarios de mis estudiantes también, pero al abrir Zoom, me aparece la reunión cancelada y no puedo iniciar la nueva, no se agenda.

 

Alguna respuesta, por favor?


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How do I clear Cart purchases from the cart

I have 2 items in my cart to be purchased.  I don't want them.  How do I  clear them from the cart?

 

Can I have 2 meetings at the same time

I have 2 Zoom accounts.  I want to schedule 2 meetings at the same time on the same day.

 

I have 2 meeting and 2 different passwords; but when the meetings starts, Zoom wants me to cancel one of the meetings.

 

HELP

Getting this error while adding zoom to slack

Getting this error while adding zoom to slack

 

 Authorization Failure.
500 - v=2.0;clid=aw1;rid=INT_473d821af8159bff

gravação

No dia 20 de março de 23, as 10hs fiz um reunião e gravei, como tenho somente 1 hora, o tempo terminou porem a reunião não havia terminado. Usei o mesmo link para terminar a reunião, porém não estou encontrando a gravação da segunda parte. Alguem pod... Show more

No dia 20 de março de 23,  as 10hs fiz um reunião e gravei, como tenho somente 1 hora, o tempo terminou porem a reunião não havia terminado.  Usei o mesmo link para terminar a reunião, porém não estou encontrando a gravação da segunda parte. Alguem pode me ajudar?


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reply-icon Latest Reply - 

Zoom Contact Center (ZCC) Connection Disrupted error

Long time reader, first time poster.We are testing ZCC and have picked up on a feature I cannot find documented. Reaching out to the community for assistance.During testing we have numerous users and devices, more so the latter. When I switch between... Show more

Long time reader, first time poster.

We are testing ZCC and have picked up on a feature I cannot find documented. Reaching out to the community for assistance.
During testing we have numerous users and devices, more so the latter. When I switch between clients, my windows desktop to my MacBook, ZCC error appears "Connection Disrupted. Please reload the page". See attached.


I'm told this is expected behaviour of the app as it tries to maintain a single desktop device/app as primary for the agents/supervisors. This makes sense and switching causes the message to apeear of the device I switch to. That said, I would like to reference Zoom documentation to close this internally raised bug to bed - if such documentation exists online.


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Closed Captioning Font Size

As a Zoom presenter who is live-streaming to Youtube is there a way that I can change the font size on my closed captioning? I understand that the end user can increase the font size through accessibility on Zoom yet because the font size coming from... Show more

As a Zoom presenter who is live-streaming to Youtube is there a way that I can change the font size on my closed captioning? I understand that the end user can increase the font size through accessibility on Zoom yet because the font size coming from us is so small it makes it unreadable on Youtube where it cannot be changed.
I am wondering if I can adjust the size from my end to make it better for my audience. Thank you!


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Video Ceases

Can someone tell me why my video stops working after 1 1/2 hours or after 2 hours.  It automatically shuts off so that I can only see the outline of people's squares but no people,  including myself.  What causes this?