When I am not on the call. No one can come on. I have change to setting in Admin to all people to come on when the host is not on. But the page in personal settings is blank and will not allow me to change the setting there to allow people on the call with no host.

I have a ZVA chatbot connected with a Domain, Flow, Intents, etc. but the intents are not coachable. I have no idea what I'm doing wrong, but I uploaded 20 training phases and they do not show under the 'Coach' tab. Fortunately for me, I'm not able to upload images! As far as I can tell, everything is connected correctly and they should be showing. I can choose the correct Domain and Intent from the drop-down, but nothing populates. If I can't use my training phases, what exactly is the point of them? I've read the docs at least 5 times by now and they don't point in any specific direction as to why this is happening. 

We’ve recently on boarded with Zoom for our call center operations. Our office phones are programmed to deactivate at 5pm daily. Post this time, we have a team of four dedicated support staff who are responsible for handling after-hours calls. However, we’re encountering challenges in routing these calls directly to our personal cell phones or the Zoom app on our mobile devices. Despite the apparent ubiquity of this feature, we’ve been informed that it’s not possible. Is there anyone who can provide insight into this matter?

Additionally, it seems counterintuitive that our call center staff must manually indicate their availability by selecting ‘READY’. Intuitively, one would expect the phones to automatically be set to ready status during designated business hours. We would greatly appreciate any guidance on these matters, as it’s hard to imagine that we’re the only company facing such issues.

I'm new to this, and trying to follow a training guide.  I built the flow for a web chat client.  I have connected a domain (an extra one I use for testing) to the Zoom account, and verified it.  I created the entry point, and then added the entry point to the flow.  

I took the java script it created, and embedded it in a simple web page on a web server here on my LAN.  Since the domain involved doesn't currently have any machines in it, I just added an entry for the domain to my windows host file and pointed it at the server.

Opened a browser, and there is the chat button.  I push the button, and it asks me for my nickname and e mail (I'm assuming it does this by default as this isn't part of my script), and hit submit.  The client comes back with the following completely unhelpful error:   Failed to login: The subdomain URL is not connecting. Manage subdomains in Contact Center preferences.

I don't understand.  The domain is verified.  It's listed in the contact center preferences.  I don't need a subdomain as I'm just using the main domain.    How in the world does one troubleshoot this???

Does anyone know if there is a way to allow our agents to use the "saved reply" under the "agent assets" section for outbound SMS engagements? I am specifically referring to when an agent initiates the outbound SMS engagement. Currently, the only way to use the "agent assets"  "saved replies"  is in response to an incoming message. Would be nice to have these available for the agent to start the SMS engagement. 

Hello.

We have a ZCC for service calls and dispatch.

Occasionally, the manager of a service tech would like to hear the recording of the ZCC call from the customer.

I cannot find a way in the software to share or download a recoding from an event.

I tried a couple of different search terms, but everything seems to documented around meetings and phone.

Has anyone found a way to share a recording (we record audio only) with a manager who has a zoom phone license, but not a ZCC license?

Than you any guidence.

Keith Budurka

We are trying to set up a group number that can receive texts and calls that multiple people can access from their zoom.  I'm struggling to figure out a solution.  I can set up a new user but then that involves signing into the other account and that isn't going to work.  It would be best if it was possible to have a chat or phone show up with its own phone number that multiple people can access.  Any ideas?