How To Empower Your Customer Service Agents

[Bri]

"What’s the best way to offer friendly, faster, and more efficient support to your customers? By giving your customer service agents the resources, best practices, and authority to do their jobs well. It’s a concept called 'agent empowerment.'

At first glance, empowering agents seems simple. But many companies struggle to actually give their agents the tools they need to succeed.

We spoke with Jeff Toister, bestselling author and customer support expert, to learn exactly what support teams can do to empower their agents."

Read the full blog post here: https://blog.zoom.us/empower-customer-service-agents/

How are you and your colleagues utilizing Zoom Contact Center? Share in the replies below 👇

[Peter165]

Hello 

Do not know where to give this issue but zoom has started to glitch since last update camera starts jumping and changing color. It is not computer and many others had said the same is happening for them. Need help to fix issue.

[matthewtulley]

Don't try to get Zoom Customer Service to reply - just wasted 29 minutes on their phone with no answer.

Lovely product (mostly) but rubbish customer service.