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Newcomer
July 12, 2024
Question

Need to understand if phone management is related to Zoom Contact Center

  • July 12, 2024
  • 1 reply
  • 1 view

Hello Everyone,

 

I just need to understand if Phone Management is required to operate Zoom COntact Center in any way. What i understand is that if you have a global phone assigned to Call Queue/Auto Attendant the system itself manages the routing of call and Phone assignment to individual users are not required in any way. Can someone confirm.

 

Thanks in Advance!

1 reply

Newcomer
July 12, 2024

That's correct! When using Zoom Contact Center with a global phone number assigned to a call queue or auto attendant, the system manages the routing of calls and assigns them to individual users. In this case, phone management is not required.