cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Having trouble while enabling Omni channel Sync in Zoom Contact Center

Janu_
Newcomer
Newcomer

‎2024-07-24 04:36 AM - edited ‎2024-07-24 04:37 AM

Previously my org has omni-channel enabled and having Presence Statuses. I'm trying to enable Omni channel Sync in Zoom contact center and map the Contact Center Integration (CCI) Callbar Status field to Salesforce Status field and saving it. It's throwing error as 'Please set Omni-Channel relation'.

How can I resolve that error? 

 

Any help is appreciated. 

 

Topics:
0 Likes
1 REPLY 1

Betty01
Newcomer
Newcomer

‎2024-08-15 12:16 AM

If you're having trouble enabling Omni-Channel Sync in Zoom Contact Center, it could be due to configuration issues, permission restrictions, or connectivity problems. Ensure that all necessary settings are correctly configured, and check for any system updates or support documentation to troubleshoot the issue.

0 Likes