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2023-08-18 03:33 PM
Contact center is not creating tickets in Zendesk if a customer leaves a voicemail. Our agents have to manually create tickets after answering a call. We had this option in dialpad, grasshopper, and ring central. Is this not an available option in Zoom?
2023-08-18 03:57 PM
Hello @scott8,
I'm happy to see you in the Zoom Community. Contact Center with Zendesk integration currently does not support this functionality. I would recommend submitting Feedback so that our product design team will be notified.
2023-08-18 04:09 PM
Thank you for the prompt response. We will be moving our users back to dialpad.