Contact center no creating tickets in Zendesk

Forum|Forum|2 years ago
August 18, 2023
2 replies
1 view

Contact center is not creating tickets in Zendesk if a customer leaves a voicemail. Our agents have to manually create tickets after answering a call. We had this option in dialpad, grasshopper, and ring central. Is this not an available option in Zoom?

User & Role Administration

hello_world

Community Champion | Employee

Hello @scott8,

I'm happy to see you in the Zoom Community. Contact Center with Zendesk integration currently does not support this functionality. I would recommend submitting Feedback so that our product design team will be notified.

S

scott8Author

Newcomer

Thank you for the prompt response. We will be moving our users back to dialpad.