Can I answer contact center queue calls with my smartphone, not just my desktop?

[Hpudenz]

We currently switched to Zoom Contact Center.  I used to be able to get queue calls on both my desktop and my android phone Zoom App.  This was very nice, when I couldn't be near my desktop.

Is it still possible to be a part of our company queues, but answer get the calls on my smartphone?

[Vinnie]

Hello Hpudenz.

I surprised your question has been sitting without answer for so long 😞 

Today ZCC is not supported to run on Zoom Clients other than desktops as far as I know, and I have tried/tested it on Phones (Android and iOS); I am not sure if I have tested it on Tablets but I believe they are not supported  either....not yet!

If you are not familiar with Zoom PWA (Progressive Web App), I suggest you read about it and give it a try, you will enjoy it:

https://support.zoom.us/hc/en-us/articles/4403638230925-Using-Zoom-for-Chrome-PWA

https://support.zoom.us/hc/en-us/articles/11999201591949      <- Requirements for PWA

Today Zoom PWA Client doesn't support the Contact Center but from the ZCC Release Notes - August 19, it seems Zoom PWA will add support for Zoom Contact Center; take a look below::

https://support.zoom.us/hc/en-us/articles/4426808975117-Release-notes-for-Zoom-Contact-Center

You will have your wish granted with your Agent accessing ZCC from a Web Browser (well, Chrome) and if all stars align correctly, doing it from a Mobile (or a Tablet).

In any case, I believe your best shot to get an accurate answer is asking your Zoom SE.

I hope this helps and good luck.

UPDATE 2023-09-11: On its latest release, not Zoom PWA support Zoom Contact Center.
I tried in an iPhone 14 and it actually works; the interface is not optimized for such a small screen, but in case of an emergency, it works.

https://support.zoom.us/hc/en-us/articles/18637124831117-Zoom-Contact-Center-August-2023-Preview-Not...

[Hpudenz]

Thank you for the update.  One more question.  Does this feature need to be turned on by our Contact Center/Zoom admin?

I have downloaded the Zoom for Chrome PWA on my Chromebook and I still do not see the Contact Center.  I was thinking maybe my admin does not have it turned on.

Thanks

[Vinnie]

I don't think you need to enable anything.

Trying login into Zoom PWA here:   https://pwa.zoom.us/wc/ 
Here are the requirements: Zoom system requirements: PWA and web client 

Here are some basics to use it: Using Zoom for Chrome PWA 

I tried in SAFARI in an iPhone.

[Hpudenz]

I have Contact Center on my desktop, that should mean I have a Contact Center license?  This is what my screen looks like when I log into PWA.

[Vinnie]

If you have it in your Desktop Client it should be showing here as well.

Try Logout/Re-Login from the PWA (not close but Logout.

Also...it doesn't hurt to clear the browsers Cache.

Also, it doesn't hurt trying in another browser: I have tested it on Firefox as well

Let me do more research to see what could be going here: I didn't have to do anything particularly special  to get it work on my side.