Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Resolved! Outbound Caller ID

How do I change the outbound caller ID for all users? I don't want their direct phone number showing, only either their name or our main company phone number.

SMS feature doesn't work after business hours?

I run a business and handle some admin work after business hours. I am trying to set up a new profile and the site requires text verification. I just realized, after never receiving the texts from the company, and not receiving my own test texts, tha...

TR510 by Listener
  • 1 replies

Zoom phone local calling

Hi all. Need you expertise  When my clients calling me from landlines to my local zoom phone number, they get a prompt saying 'you are trying to call a long distance number, please dial 1 before phone number'. I have no clue as to how to resolve the...

ChamMSD by Listener
  • 4 replies

Resolved! Call Queue members with short timeout to voicemail

Got a question about call queue members who might have set their divert to voicemail timeout very short, does the call queue settings override this? eg. Say a member of the call queue set their send to voicemail after 10sec of ringing, but the call q...

DamienGM by Listener
  • 2 replies

Outbound calls showing TEST for recipients

Hey all, We have a client on the zoom phone service that we manage that are getting reports from other companies that the caller ID for them calling in shows TEST. Any ideas where this could be specified or changed in the zoom admin console? Thanks!

Connect Zoom SMS to CRM via Zapier?

Does anyone know how to use Zapier to move Zoom SMS message strings to a CRM? The CRM I use is already linked to Zapier (Wealthbox) and for the moment I am using MyRepChat service to do this, but seems silly if I can just bypass MyRepChat and use a Z...

5cedars by Listener
  • 1 replies

Dial pad not working

Hey all, Has anyone had an issue where their users couldn't use the dial pad during the call? Eg: when navigating a company's answering service. press 1 for.... Any help would be greatly appreciatedLiam