Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Audio Issue in Windows 11

Hello there, I recently Installed Zoom App in my laptop which has windows 11 OS. I'm using Zoom Phone feature but people cannot really hear me. I thought it was my mike issue but my mike is working absolutely fine with other applications. Can someone...

Trilok by Listener
  • 4 replies

Text Messages Disapper

Does anyone have a fix for my text messages disappearing shortly after they are sent? I need to have access to them in the future, so is there a fix around this?

Contact Name is Not Showing Up on SMS

I've added the contacts I am trying to send SMS to to my Zoom account. However, when I start a conversation with them the title of the group message displays their phone numbers, and not the contact name.

Call queue members receiving calls while in a meeting

My call queue members are receiving queue calls while they are on video calls. Is this expected behavior? Do they need to manually remove themselves from the queue when they have a video call? We have the queue policy set to a rotating distribution, ...

LWEly by Listener
  • 5 replies

Resolved! Zoom DT client call cel or analog?

Newbie. When using desktop client to call a cel (non smart phone) or analog landline phone number I get voice alert;"Sorry. The requested service is not available in your calling plan." How do I use DT client to call cel or analog numbers?Can Zoom Ph...

Voltrax by Listener
  • 7 replies

Resolved! Hotline Phone

Does Zoom offer a hotline feature for desk phones? If someone picks up the handset it should automatically dial a preprogrammed number.

Marlyn by Listener
  • 10 replies

Poor Network connection

Hello,I just went live with Zoom phone and am having an issue. When I call out or from ext. to ext in the office I get an error of poor Network connection and no audio. Then about 10 sec. later I get audio. This only happens in office. VPN to PSTN or...

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