Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Desktop Call Notifications - Incoming call pop-up shrank

I am not sure why this changed, but the pop-up notification that shows an inbound call is coming in shrank and now I am unable to see the full name and number of incoming calls. I can see the 'Accept' button and only half of the 'Decline' button. How...

Resolved! Changing Shared Line Voicemail

Hello! I am trying to update my shared line voicemail. I did not create the shared line, but have been added as an extension with permission to access, download, and delete. I am able to change and update my direct line voicemail, but cannot find whe...

Zoom One Pro vs Zoom Phone

Hello We have a Zoom One Pro account which has been used for the odd conference call only using a mobile device. We now need to move over from ISDN to VOIP with our landline and was wondering if this is possible with Zoom One Pro or do we need to upg...

nickccc by Listener
  • 546 Views
  • 3 replies
  • 0 likes

Calling a co-worker

Hi. Working in a call center, is there a way to call a co-worker without changing our status from Ready to Not Ready-Forced? Ex: when I call a fellow employee, we both go from being available to take a call to Not Ready-Forced, and we need to be able...

JennaE by Listener
  • 210 Views
  • 0 replies
  • 0 likes

Phone Subscription not Working

Hello,I have an active phone subscription, but when I tried to call, I got the service is not included in your current plan. I don't know what to do.

Resolved! Call Park Broken - No Call Parked at This Location

Has anyone else had their parking lot functionality stop working? We've been on Zoom Phones for 2-3 years now using the parking lot feature with no issue. Starting this week, however, we are unable to retrieve parked calls. After we park a call it wi...

Ry by Attendee
  • 915 Views
  • 7 replies
  • 0 likes

Resolved! Calls not coming through on Android Mobile App

Hello, I have an issue with the Mobile app that I am hoping someone else has experienced / fixed. When I receive a call the mobile app just shows "Zoom Notification" it does not ring or show who is calling or allow for answering. If I manually open Z...

DWHIT by Listener
  • 959 Views
  • 4 replies
  • 1 likes