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Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

zoom video call start

how notify user when video call start ?how to start mobile ringtone when Incoming zoom video call ? use android studio with kotlin

Voicemail Message Header

I have end-users that are in need of hearing the voicemail message header when calling in from a third party phone. For example a user that has a wireless phone that they cannot put the Zoom app on are wanting to be able to call into a Zoom voicemail...

Teleco2 by Listener
  • 2 replies

Resolved! What can Admins See on Reports?

As an admin, can I read chat messages sent through the zoom from employee to employee? Our employees each have their own phone extension and use it to call customers. I'm not referring to this for during zoom meetings but more as instant messaging wi...

Resolved! Shared Line members who can ignore rings

Is it possible to have a subset of members on a Shared Line that can receive SMS but automatically ignore/decline/DND phone rings to that specific Shared Line? Essentially we want all members of the group to receive SMS texts but only some who will h...

mpayne by Listener
  • 4 replies

Resolved! Automatically download Zoom Phone recordings

Has anyone had any luck figuring out how to automatically download Zoom Phone call recordings? A lot of companies that work with sensitive data have to keep local recordings and Zoom has failed to implement an SFTP automation. I know Zoom has an API,...

Dtech by Listener
  • 3 replies

Resolved! Poly phone personal directory sync with zoom personal contact

we are testing zoom phone to replace our pbx. We have a list of frequently dialed numbers that our staff uses, and we have a few die-hard phone users. Is there a way to get those numbers into the desk phone? I have tried external contacts but it seem...

uh-yrc by Listener
  • 3 replies

Charge and Rate in CallLog Endpoint

There is no consistent pattern how calls are charged/rated in the CallLog endpoint. There are charge and rates reported for some No Answer, zero duration calls and no charge/rate for other No Answer, zero duration calls. Why are some calls priced, an...

kalel by Listener
  • 3 replies

Resolved! Disabling voicemail

Hi All Does anybody know if it is possible to disable voicemail for a call queue within Zoom? So the call just disconnects after playing an automated message Thanks