Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Call queue members from different sites

We have users in a company site that is in India and we have another site in the US.I have created a call queue that is supposed to ring multiple users - the call queue is assigned to the US site.However, I am UNABLE to add users from India into that...

Call history for call queues

We just transitioned ~150 phone numbers over to Zoom phone. Some of these numbers are toll-free, some local, some 800, etc. We have 3 numbers setup as a call queue. However, we have no way to see the incoming call history for any of these 3 phone num...

mnowicky by Listener
  • 10 replies

Direct calling on extension not working

Hi, I have a user who's direct calling on his extension is not working. From what I Can find all other users' are working fine. It's only his. I compared his profile to another user's and cannot find any differences at all. for example let say his co...

IVR vs Auto Responder

Looking for info on the difference between these two items? I want to have a customer call and "dial 1" for one department and "dial 2) for another dept. It seems like with an auto responder, I can set up my own custom message and have customers dial...

Display formatting of phone number

When typing in numbers to dial a call, is there a way to have Zoom Phone format the numbers in your local setting? For example, I'm in the US, and would like to see the numbers format xxx-xxx-xxxx. This makes it easier to see if you typo the phone nu...

gk96 by Listener
  • 0 replies


Hey, I grew up with analog dial phones. I see NO info anywhere on how to set up a phone on my end, if I sign up for ZOOM Phone. I have an old analog desk phone. so IF I sign up for Zoom Phone, can I use it and if so, what am I connecting to? Modem? R...