Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Resolved! Not Able to Make Outgoing Calls

I set up 2 users, assigned numbers and phones. I cannot make outbounds calls. it says on the phone "Emergency Calls Only" I have made sure the users can do Outgoing calls. They can receive calls and I can dial their extension. Any insight on this?! T...

98Lope by Listener
  • 18 replies

Multiple Site configuration to external phone number

I signed up for a zoom virtual phone and the number is 260-299-3588. I have five laundromats that have their own landlines. How do I set zoom phone as the main number and then choose from the options to call LX1, LX2, LX3, LX 4, or LX5? So when a cus...

OBi302 with FaxFinder Fax Server

We have an on-premises MultiTech FaxFinder server that we are hoping we can use with Zoom Phone. We see that the Polycom OBi302 ATA is supported. Am I thinking correctly about this that I can add the OBi302 device in the zoom admin Portal > Phone Sys...

Resolved! Not receiving email notifications of voicemails

I am new to Zoom phone, and I can't believe how incredibly frustrating it is trying to set it up. I have finally gotten a voicemail greeting in place, but I do not receive notifications when someone leaves a voicemail. Does anyone know how I may be a...

Resolved! One-Man Business - Change Voicemail

Hi One man business here - got the Auto Reception (ex 101) routing calls to the one users (100). How do i change the voicemail greeting? My only option appears to be 'Default' and there isnt an EDIT option per the documentation. thanks!

pgckc by Listener
  • 2 replies

Simultaneous Call Queue

I am having some coworkers who are set up under a Call Queue where they receive the Calls Simultaneously. Unfortunately, it seems inconsistent. Many of the members of the team (5-7 people) won't receive every call. Sometimes 3 will get the call at th...

AaronO by Listener | Zoom Partner
  • 14 replies