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Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Changing Answering Machine Message

A few weeks ago, I changed the answering machine message for our office phones to a temporary answering machine message. Now, I would like to change the answering machine message again as the previous one was meant to be temporary. However, (1) I can...

Resolved! iPhone Zoom Phone app not ringing

We have a single Admin team call queue that answers our only Auto Receptionist. They each work 2 or 3 days per week and enable/disable answering queue calls among themselves. Sometimes only 1 team member is on the queue, sometimes 2. If they are only...

Failed warm transfers - Zoom PowerPak

One of my users is having numerous failed warm transfers. No real data in the phone logs. Simply says call connected. Our front desk gets a call, does a warm transfer via the Zoom app. Gets a "transfer failed" and the person is still in their call qu...

zoom video call start

how notify user when video call start ?how to start mobile ringtone when Incoming zoom video call ? use android studio with kotlin

Voicemail Message Header

I have end-users that are in need of hearing the voicemail message header when calling in from a third party phone. For example a user that has a wireless phone that they cannot put the Zoom app on are wanting to be able to call into a Zoom voicemail...

Teleco2 by Listener
  • 1 replies

Resolved! What can Admins See on Reports?

As an admin, can I read chat messages sent through the zoom from employee to employee? Our employees each have their own phone extension and use it to call customers. I'm not referring to this for during zoom meetings but more as instant messaging wi...

Resolved! Shared Line members who can ignore rings

Is it possible to have a subset of members on a Shared Line that can receive SMS but automatically ignore/decline/DND phone rings to that specific Shared Line? Essentially we want all members of the group to receive SMS texts but only some who will h...

mpayne by Listener
  • 4 replies

Resolved! Automatically download Zoom Phone recordings

Has anyone had any luck figuring out how to automatically download Zoom Phone call recordings? A lot of companies that work with sensitive data have to keep local recordings and Zoom has failed to implement an SFTP automation. I know Zoom has an API,...

Dtech by Listener
  • 3 replies

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