Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Resolved! Zoom text messaging history

Hi,Recently i noticed zoom text messaging history does not show up, i can see maximum one or 2 days history, earlier i was able to see it for as long back as i wanted to, strangely i can see the history on my phone but on my computer i see limited te...

Aneik by Listener
  • 7 replies

Early Close

I have my hours set up for the Auto Receptionist which works great. During open hours the calls go to a call queue that rings several phones which works. After hours go to the After hours receptionist and works great.My question, is there a way if th...

UT-tech by Listener
  • 2 replies

Zoom Call Queue Reporting Issue

Hello, I've been using the same report for my call queue for almost a year. Suddenly I went in to run the report and it's completely different. I've attached the file to show how it used to look. Now it's giving me a breakdown of each individual call...

Resolved! Licensing for Auto Receptionists and Call Queues.

Hello,My company is in the process of migrating over to Zoom phone. We purchased a batch of Unlimited Calling Plan licenses, Toll phone number licenses (for 'parking' unused ported DID's and 2nd phone numbers for a couple of users), and some Toll-Fre...

cn78de by Listener
  • 2 replies

Zoom Call handling for external calls

Hi All, I am new to Zoom and our companies Zoom system. We are having a issue with the Call Handling for external calls. We have set the Call Handling Ring Mode to "Sequential" and this works as expected when receiving internal calls. I.E. It calls t...

brendonw by Listener
  • 9 replies

Allow call control from client defect

We have started testing this feature which was recently introduced in the zoom client.Using desk phone call control – Zoom Support When users enable this feature, and then take their laptop home the phone they are 'controlling' is not reachable unles...

Zoom Dropping My Audio while on iPhone BT

Whenever I am talking on my iPhone w/BlueTooth using the Zoom App about a minute into the call I can hear the person that I talking to but they can no longer hear me. Is anyone else having that problem? Does anyone have a legit solution to this major...