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Resolved! Blind Transfer - Transfer Failed

All of the sudden our blind transfers from desk phone's are failing. We press Transfer, Transfer Call, Select User and when their phone starts ringing, select Transfer. It then shows a red "Transfer Failed" I just discovered that I can keep pressing ...

[Don't] Dial 9: Challenges managing the transition from PBX to Zoom Phone

We have a few dozen wonderful Zoom Rooms, all of which are taking advantage of integrated Zoom Phone in lieu of dedicated Conf Phone hardware. The rest of our main campus, however, is still on a Mitel PBX and staff is so used to dialing 9 to get out ...

Text Messages Disapper

Does anyone have a fix for my text messages disappearing shortly after they are sent? I need to have access to them in the future, so is there a fix around this?

Can't send SMS 2/16/22

In the last hour I have not been able to send any SMS. Is something down? Issue is in my account, can't send from computer or phone.

Resolved! E911 LLDP with Windows client

Does anyone have lldp working with windows 10 and the zoom client? looking for the zoom client to detect the switchport/mac-address to help comply with the new e911 regulation. I know that the mac machines need a LLDP helper agent. Thanks!

Is there a way to bulk update user time zones?

I bulk added many users via csv. A bunch of them are in the wrong time zone. I'd rather not have to edit them individually. I could use the API but that's way above the scope of this project.

Zoom phone compatibility with Yealink CP930W-Base Wireless DECT Conference Phone?

Is this Yealink model compatible or is there a workaround to make it so? If not does anyone recommend a suitable wireless conference phone?

Contact Name is Not Showing Up on SMS

I've added the contacts I am trying to send SMS to to my Zoom account. However, when I start a conversation with them the title of the group message displays their phone numbers, and not the contact name.

Resolved! Zoom DT client call cel or analog?

Newbie. When using desktop client to call a cel (non smart phone) or analog landline phone number I get voice alert;"Sorry. The requested service is not available in your calling plan." How do I use DT client to call cel or analog numbers?Can Zoom Ph...

Call queue members receiving calls while in a meeting

My call queue members are receiving queue calls while they are on video calls. Is this expected behavior? Do they need to manually remove themselves from the queue when they have a video call? We have the queue policy set to a rotating distribution, ...

What is the Zoom Phone System?

Recent Activity

Resolved! Blind Transfer - Transfer Failed

[Don't] Dial 9: Challenges managing the transition from PBX to Zoom Phone

Text Messages Disapper

Can't send SMS 2/16/22

Resolved! E911 LLDP with Windows client

Is there a way to bulk update user time zones?

Zoom phone compatibility with Yealink CP930W-Base Wireless DECT Conference Phone?

Contact Name is Not Showing Up on SMS

Resolved! Zoom DT client call cel or analog?

Call queue members receiving calls while in a meeting

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What is the Zoom Phone System?

Resolved! Blind Transfer - Transfer Failed

[Don't] Dial 9: Challenges managing the transition from PBX to Zoom Phone

Text Messages Disapper

Can't send SMS 2/16/22

Resolved! E911 LLDP with Windows client

Is there a way to bulk update user time zones?

Zoom phone compatibility with Yealink CP930W-Base Wireless DECT Conference Phone?

Contact Name is Not Showing Up on SMS

Resolved! Zoom DT client call cel or analog?

Call queue members receiving calls while in a meeting

Community Champion Program