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2022-12-20 07:13 AM
with two extensions is it possible to have 1 go directly to VM, no ring.
The other extension would function as normal. if it requires a callQ or shared line, no problem.
Nothing is jumping out at me.
All I can think is to create an Auto Attendant and have this line number be the only number.
2022-12-20 08:15 AM
Auto Attendant is a reasonable way.
You could also:
2022-12-20 08:28 AM
What do you mean by "with two extensions"?
2022-12-20 09:05 AM
Personal extension and a "hot line" extension.
in the old call manager system, I had the "hotline" going directly to voicemail, used a CTIPort to setup a ghostphone that I could assign and extension to and not directly to enduser phone.
End user doesn't want "hotline" ringing on personal extension, support on hotline is leave vm, will can back in 24hrs type of support.
2022-12-20 12:43 PM
I understand! I just wanted to make sure that you were expecting two extensions on one phone. An auto-receptionist is probably the easiest solution, you can set it so that the person is in the Voicemail Access List to listen to the voicemails, turn on Voicemail Notifications by Email / Email List for them to receive transcribed emails.
I hope that helps!