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Important updates from Zoom Support:
  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

#ATA2022 is right around the corner!

#ATA2022 in Boston, MA is officially around the corner! We have a few things in the mix, hope to see you there: Private meeting room on exhibit hall floor (MTG-9) Sunday May 1st, 2-6pm ETMonday May 2nd, 11a-6pm ET Tuesday May 3rd, 10:30a-2:30pm ET15-... Show more

#ATA2022 in Boston, MA is officially around the corner! We have a few things in the mix, hope to see you there: 

 

Private meeting room on exhibit hall floor (MTG-9) 
Sunday May 1st, 2-6pm ET
Monday May 2nd, 11a-6pm ET 
Tuesday May 3rd, 10:30a-2:30pm ET

15-minute Theater Presentation Monday May 1st 12-12:15pm ET
Ron Emerson RN BSN, Global Healthcare Lead at Zoom, will present "The Move Towards Decentralized and Digital First Healthcare"

 

Appreciation Event for Partners & Customers at Row 34 🦀🍻
Sunday May 1st 7-9pm ET 
Register here: https://bit.ly/3x1EUZ8

 

#gotelehealth #zoomforhealthcare #networking #telemedicine


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deleted video

hi. I have a doubt. Last year I had a premium account for education and I saved some recorded videos. But this year I forgot to pay and the videos deleted. Now I've paid again but I cannot find my videos and it's so important I hope you can help me Show more

hi. I have a doubt. Last year I had a premium account for education and I saved some recorded videos. But this year I forgot to pay and the videos deleted. Now I've paid again but I cannot find my videos and it's so important 😞

I hope you can help me


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reply-icon Latest Reply - 

PowerPoint slides appear as black screen to participants?

I am using my iPad to share content, I select Microsoft One Drive to select my PowerPoint slides. They look great on my screen but the participant only sees the PowerPoint logo pop up just as I do but then a black screen where the slide should be. As... Show more

I am using my iPad to share content, I select Microsoft One Drive to select my PowerPoint slides. They look great on my screen but the participant only  sees  the PowerPoint logo pop up just as I do but then a black screen where the slide should be. As I click through the  slides, they see the page counter change but with no image.  How can I fix this?


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40-minute limit removal - April 2022 update

To address global efforts in support of primary and secondary (K-12) education during the pandemic, Zoom temporarily lifted the 40-minute time limit. This program is now definitively concluding on June 30, 2022, as most students have returned to in-p... Show more

To address global efforts in support of primary and secondary (K-12) education during the pandemic, Zoom temporarily lifted the 40-minute time limit. This program is now definitively concluding on June 30, 2022, as most students have returned to in-person instruction. For more information visit the FAQ.


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40-minute limit removal - April 2022 update

To address global efforts in support of primary and secondary (K-12) education during the pandemic, Zoom temporarily lifted the 40-minute time limit. This program is now definitively concluding on June 30, 2022, as most students have returned to in-p... Show more

To address global efforts in support of primary and secondary (K-12) education during the pandemic, Zoom temporarily lifted the 40-minute time limit. This program is now definitively concluding on June 30, 2022, as most students have returned to in-person instruction. For more information visit the FAQ.


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Help Ukraine

Hello. I represent a non-profit public organization from Ukraine. We are the Association of Psychotherapists and Psychoanalysts of Ukraine. We conduct training seminars for psychologists who provide assistance to injured Ukrainians, and we conduct ps... Show more

Hello. I represent a non-profit public organization from Ukraine. We are the Association of Psychotherapists and Psychoanalysts of Ukraine. We conduct training seminars for psychologists who provide assistance to injured Ukrainians, and we conduct psychotherapy groups for victims. We do not have the finances to pay for the Business Package, because we now work for free for our citizens during the war. We are very much asking you to provide us with a business package so that we can do such an important thing for the people during the war. There are often more than 100 of our participants and we need simultaneous translation when the seminars are conducted by foreign specialists, who now try to help us. 


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reply-icon Latest Reply - 

To identify a participant entering with a false name

A student is trying to enter the room with false name. I want to identify that student. How can I do it?

 

reply-icon Latest Reply - 

I can't purchase zoom Healthcare- getting stuck on payment screen??

Hey guys- desperate for help here. I am a psychologist trying to purchase Zoom for Healthcare that I need by tomorrow 10AM appointment. I have input all of the information, checked a million times that it's correct and I can't move past the "payment ... Show more

Hey guys- desperate for help here. I am a psychologist trying to purchase Zoom for Healthcare that I need by tomorrow 10AM appointment. I have input all of the information, checked a million times that it's correct and I can't move past the "payment screen." The "continue" button is highlighted blue as if I can click on it to move forward but when I do, absolutely nothing happens- and there are NO error messages so I have no clue why I can't move forward.

 

I have tried two days in a row now, since yesterday. I used two different computers, my phone, tried three different credit cards, used different browsers and the same issue continues to happen. Has anyone else had this happen? Virtual bot chat useless, customer service could not help. They created a ticket and sent me to billing, billing sent me to sales and sales hasn't responded yet probably because it's a weekend. If I can't get this figured out by tomorrow I have to purchase a different HIPPA compliant platform but I prefer Zoom.


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Zoom link for research study

We're planning to embed a Zoom link in a "click to join" button to a recurring weekly presentation to potential participants in a nationwide research study. 1. What are best practices to embedding the link to our "join" button?2. For those who click ... Show more

We're planning to embed a Zoom link in a "click to join" button to a recurring weekly presentation to potential participants in a nationwide research study. 

1. What are best practices to embedding the link to our "join" button?

2. For those who click on it any other time than the meeting time, is there a field/option/message to say: Please click the join button up to 10 minutes before the meeting day and time (or similar)?

 

Thank you!

Scott


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why is my ipad counted as an additional participant when I join my own meeting hosted on my laptop?

I teach maths one to one and have found the best way to annotate is to open a meeting on my laptop, then join the meeting with my ipad. I can then screenshare a pdf or other document with the questions on from my laptop and use my stylus pen to annot... Show more

I teach maths one to one and have found the best way to annotate is to open a meeting on my laptop, then join the meeting with my ipad.  I can then screenshare a pdf or other document with the questions on from my laptop and use my stylus pen to annotate from my ipad.

When I switched to the free plan, because I was no longer teaching groups of children, I found my meeting was cut off after the 40minute limit presumable because the ipad was showing up as a 3rd participant.

How can I set it up so Zoom realises it's just me with 2 devices and 1 student?

Is this possible?   


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