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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Happy Teacher Appreciation Week!

Dear Teachers, Our Education team here at Zoom wants to take this opportunity on Teacher Appreciation Week to thank you for your heroic work to educate the students of the world. You deserve more than just a week of appreciation, but we hope that the... Show more

Dear Teachers, 

 

Our Education team here at Zoom wants to take this opportunity on Teacher Appreciation Week to thank you for your heroic work to educate the students of the world. You deserve more than just a week of appreciation, but we hope that these words encourage and motivate you to finish this school year strong! 

 

We also want to thank you for choosing Zoom to connect with your students. You've kept the world afloat the past 2 years through a global pandemic and we know it was not easy. 

 

Check out our latest blog post about all the ways teachers inspire us here at Zoom.

 

Hopefully you take time this week to take a breath, reset, and recharge. You deserve it! 


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By
Community Champion | Employee

Hands On and Virtual Learning Activities

Hi All, I recently conducted both Hands On and Virtual Learning activities via Zoom which was engaging way to show evidence of personalized teaching, learning and assessment. Anyone interested to discuss this further or collaborate - please let me kn... Show more

Hi All, I recently conducted both Hands On and Virtual Learning activities via Zoom which was engaging way to show evidence of personalized teaching, learning and assessment.  Anyone interested to discuss this further or collaborate - please let me know. Regards, Pankaj Mehrotra 


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Asking help for having Premium subscription

We are Health Company based in Ethiopia and we are hosting webinars on update managements for health works every 2 weeks and our audience has grown and basic zoom won’t allow more than 100 participants Any suggestions on where can we get free subscri... Show more

We are Health Company based in Ethiopia and we are hosting webinars on update managements for health works every 2 weeks and our audience has grown and basic zoom won’t allow more than 100 participants  Any suggestions on where can we get  free subscription for the premium account


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Surveying /Polling Zoom users for Telehealth

I help manage our telehealth program and would like to set up a quick survey or poll at the end of each teletherapy session to receive feedback from both the patient AND the THERAPIST. I am having difficulty finding a way to survey/poll the therapist... Show more

I help manage our telehealth program and would like to set up a quick survey or poll at the end of each teletherapy session to receive feedback from both the patient AND the THERAPIST.  I am having difficulty finding a way to survey/poll the therapist on there experience with the telehealth session.  Any suggestions?


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#ATA2022 is right around the corner!

#ATA2022 in Boston, MA is officially around the corner! We have a few things in the mix, hope to see you there: Private meeting room on exhibit hall floor (MTG-9) Sunday May 1st, 2-6pm ETMonday May 2nd, 11a-6pm ET Tuesday May 3rd, 10:30a-2:30pm ET15-... Show more

#ATA2022 in Boston, MA is officially around the corner! We have a few things in the mix, hope to see you there: 

 

Private meeting room on exhibit hall floor (MTG-9) 
Sunday May 1st, 2-6pm ET
Monday May 2nd, 11a-6pm ET 
Tuesday May 3rd, 10:30a-2:30pm ET

15-minute Theater Presentation Monday May 1st 12-12:15pm ET
Ron Emerson RN BSN, Global Healthcare Lead at Zoom, will present "The Move Towards Decentralized and Digital First Healthcare"

 

Appreciation Event for Partners & Customers at Row 34 🦀🍻
Sunday May 1st 7-9pm ET 
Register here: https://bit.ly/3x1EUZ8

 

#gotelehealth #zoomforhealthcare #networking #telemedicine


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deleted video

hi. I have a doubt. Last year I had a premium account for education and I saved some recorded videos. But this year I forgot to pay and the videos deleted. Now I've paid again but I cannot find my videos and it's so important I hope you can help me Show more

hi. I have a doubt. Last year I had a premium account for education and I saved some recorded videos. But this year I forgot to pay and the videos deleted. Now I've paid again but I cannot find my videos and it's so important 😞

I hope you can help me


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PowerPoint slides appear as black screen to participants?

I am using my iPad to share content, I select Microsoft One Drive to select my PowerPoint slides. They look great on my screen but the participant only sees the PowerPoint logo pop up just as I do but then a black screen where the slide should be. As... Show more

I am using my iPad to share content, I select Microsoft One Drive to select my PowerPoint slides. They look great on my screen but the participant only  sees  the PowerPoint logo pop up just as I do but then a black screen where the slide should be. As I click through the  slides, they see the page counter change but with no image.  How can I fix this?


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40-minute limit removal - April 2022 update

To address global efforts in support of primary and secondary (K-12) education during the pandemic, Zoom temporarily lifted the 40-minute time limit. This program is now definitively concluding on June 30, 2022, as most students have returned to in-p... Show more

To address global efforts in support of primary and secondary (K-12) education during the pandemic, Zoom temporarily lifted the 40-minute time limit. This program is now definitively concluding on June 30, 2022, as most students have returned to in-person instruction. For more information visit the FAQ.


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40-minute limit removal - April 2022 update

To address global efforts in support of primary and secondary (K-12) education during the pandemic, Zoom temporarily lifted the 40-minute time limit. This program is now definitively concluding on June 30, 2022, as most students have returned to in-p... Show more

To address global efforts in support of primary and secondary (K-12) education during the pandemic, Zoom temporarily lifted the 40-minute time limit. This program is now definitively concluding on June 30, 2022, as most students have returned to in-person instruction. For more information visit the FAQ.


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Help Ukraine

Hello. I represent a non-profit public organization from Ukraine. We are the Association of Psychotherapists and Psychoanalysts of Ukraine. We conduct training seminars for psychologists who provide assistance to injured Ukrainians, and we conduct ps... Show more

Hello. I represent a non-profit public organization from Ukraine. We are the Association of Psychotherapists and Psychoanalysts of Ukraine. We conduct training seminars for psychologists who provide assistance to injured Ukrainians, and we conduct psychotherapy groups for victims. We do not have the finances to pay for the Business Package, because we now work for free for our citizens during the war. We are very much asking you to provide us with a business package so that we can do such an important thing for the people during the war. There are often more than 100 of our participants and we need simultaneous translation when the seminars are conducted by foreign specialists, who now try to help us. 


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