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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

PowerPoint slides appear as black screen to participants?

I am using my iPad to share content, I select Microsoft One Drive to select my PowerPoint slides. They look great on my screen but the participant only sees the PowerPoint logo pop up just as I do but then a black screen where the slide should be. As... Show more

I am using my iPad to share content, I select Microsoft One Drive to select my PowerPoint slides. They look great on my screen but the participant only  sees  the PowerPoint logo pop up just as I do but then a black screen where the slide should be. As I click through the  slides, they see the page counter change but with no image.  How can I fix this?


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40-minute limit removal - April 2022 update

To address global efforts in support of primary and secondary (K-12) education during the pandemic, Zoom temporarily lifted the 40-minute time limit. This program is now definitively concluding on June 30, 2022, as most students have returned to in-p... Show more

To address global efforts in support of primary and secondary (K-12) education during the pandemic, Zoom temporarily lifted the 40-minute time limit. This program is now definitively concluding on June 30, 2022, as most students have returned to in-person instruction. For more information visit the FAQ.


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40-minute limit removal - April 2022 update

To address global efforts in support of primary and secondary (K-12) education during the pandemic, Zoom temporarily lifted the 40-minute time limit. This program is now definitively concluding on June 30, 2022, as most students have returned to in-p... Show more

To address global efforts in support of primary and secondary (K-12) education during the pandemic, Zoom temporarily lifted the 40-minute time limit. This program is now definitively concluding on June 30, 2022, as most students have returned to in-person instruction. For more information visit the FAQ.


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Help Ukraine

Hello. I represent a non-profit public organization from Ukraine. We are the Association of Psychotherapists and Psychoanalysts of Ukraine. We conduct training seminars for psychologists who provide assistance to injured Ukrainians, and we conduct ps... Show more

Hello. I represent a non-profit public organization from Ukraine. We are the Association of Psychotherapists and Psychoanalysts of Ukraine. We conduct training seminars for psychologists who provide assistance to injured Ukrainians, and we conduct psychotherapy groups for victims. We do not have the finances to pay for the Business Package, because we now work for free for our citizens during the war. We are very much asking you to provide us with a business package so that we can do such an important thing for the people during the war. There are often more than 100 of our participants and we need simultaneous translation when the seminars are conducted by foreign specialists, who now try to help us. 


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To identify a participant entering with a false name

A student is trying to enter the room with false name. I want to identify that student. How can I do it?

 

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I can't purchase zoom Healthcare- getting stuck on payment screen??

Hey guys- desperate for help here. I am a psychologist trying to purchase Zoom for Healthcare that I need by tomorrow 10AM appointment. I have input all of the information, checked a million times that it's correct and I can't move past the "payment ... Show more

Hey guys- desperate for help here. I am a psychologist trying to purchase Zoom for Healthcare that I need by tomorrow 10AM appointment. I have input all of the information, checked a million times that it's correct and I can't move past the "payment screen." The "continue" button is highlighted blue as if I can click on it to move forward but when I do, absolutely nothing happens- and there are NO error messages so I have no clue why I can't move forward.

 

I have tried two days in a row now, since yesterday. I used two different computers, my phone, tried three different credit cards, used different browsers and the same issue continues to happen. Has anyone else had this happen? Virtual bot chat useless, customer service could not help. They created a ticket and sent me to billing, billing sent me to sales and sales hasn't responded yet probably because it's a weekend. If I can't get this figured out by tomorrow I have to purchase a different HIPPA compliant platform but I prefer Zoom.


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Zoom link for research study

We're planning to embed a Zoom link in a "click to join" button to a recurring weekly presentation to potential participants in a nationwide research study. 1. What are best practices to embedding the link to our "join" button?2. For those who click ... Show more

We're planning to embed a Zoom link in a "click to join" button to a recurring weekly presentation to potential participants in a nationwide research study. 

1. What are best practices to embedding the link to our "join" button?

2. For those who click on it any other time than the meeting time, is there a field/option/message to say: Please click the join button up to 10 minutes before the meeting day and time (or similar)?

 

Thank you!

Scott


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why is my ipad counted as an additional participant when I join my own meeting hosted on my laptop?

I teach maths one to one and have found the best way to annotate is to open a meeting on my laptop, then join the meeting with my ipad. I can then screenshare a pdf or other document with the questions on from my laptop and use my stylus pen to annot... Show more

I teach maths one to one and have found the best way to annotate is to open a meeting on my laptop, then join the meeting with my ipad.  I can then screenshare a pdf or other document with the questions on from my laptop and use my stylus pen to annotate from my ipad.

When I switched to the free plan, because I was no longer teaching groups of children, I found my meeting was cut off after the 40minute limit presumable because the ipad was showing up as a 3rd participant.

How can I set it up so Zoom realises it's just me with 2 devices and 1 student?

Is this possible?   


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Making Large Group Classes (Ensembles) Engaging and Productive.

Here's my problem: I'm an instructor of a 'Medical English for Nurses' college class. There are roughly 45 students in a class. If the Zoom lesson were to be in a meeting manner where every participant were in there own space with their own camera/mi... Show more

Here's my problem: I'm an instructor of a 'Medical English for Nurses' college class. There are roughly 45 students in a class. If the Zoom lesson were to be in a meeting manner where every participant were in there own space with their own camera/mic setup, all would be fine. The problem is, the students are divided between two very large lecture rooms and I am sequestered in a small office equipped with a notebook computer and headset. The lecture rooms are equipped with a large screen for the students to view, but only a notebook computer (computer and built-in mic) for output to me. It means, I can't make any use of breakout rooms and for the most part, I can neither see nor hear students with any clarity. It means I end up being a talking-head and their is no interaction. This is meant to be an interactive class. When I do pair-work or group-work, I am disconnected from the activity. I cannot monitor and mix with the students. When students respond to questions, more often than not, I have no idea who is responding nor really have any idea what their response was.

So, my question is, does anybody have some ideas wherein I can engage these classes in a manner in which I am not just lecturing to dead air?

This was really frustrating last year and is not conducive to having a productive lecture. The students, myself, and the college (who are responsible for the untenable setup) were wholly unsatisfied. I have been lecturing there for 20 years successfully, and now, due to Covid related restrictions am seeing it totally unravel.

What do you do when you present to a large audience in order to get feedback and interaction?


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Zoom 40-minute time limit

Dear Sir, I am a secondary school teacher from Hong Kong. Based on the announcement, Zoom will continue to lift the 40-minute time limit on existing accounts through June 30, 2022, for the education account. However, part of my colleges is still havi... Show more

Dear Sir,

 

I am a secondary school teacher from Hong Kong. Based on the announcement, Zoom will continue to lift the 40-minute time limit on existing accounts through June 30, 2022, for the education account. However, part of my colleges is still having a 40-minute time limit. Might you help us find the answer?

 

Best regard,

Cyrus


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