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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

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Rozwiązane! How do I know the actual time that a meeting ended?

I am a licensed new Zoom host. I need to know the actual time that a meeting I hosted ended (to provide for Minutes of the meeting). I know how long we scheduled for Zoom...but finished "early" and signed out. Is there a way to find the time when we ... Show more

I am a licensed new Zoom host. I need to know the actual time that a meeting I hosted ended (to provide for Minutes of the meeting). I know how long we scheduled for Zoom...but finished "early" and signed out. Is there a way to find the time when we closed the meeting?


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My Meeting Invite is showing up with the date/time I created the meeting, not the Meeting Date

I created a meeting on 1/4 at 6:00pm for a meeting on 1/16 at 1:00pm. I copied/pasted the meeting details into an email and sent to several people. I have my waiting room setup. I asked a couple of people to click on the meeting link because I wanted... Show more

I created a meeting on 1/4 at 6:00pm for a meeting on 1/16 at 1:00pm. I copied/pasted the meeting details into an email and sent to several people. I have my waiting room setup. I asked a couple of people to click on the meeting link because I wanted to confirm that they would receive, "wait for the host to let you in". The people did say that they saw that, however, the meeting invite said that the meeting was on 1/4 at 6:00pm, which is the date I created the meeting, not the actual meeting date. What is going on with zoom?


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Recurring meetings deleted by Zoom without warning

I run a training business and we use a lot of recurring meetings with clients, so that each client has their own dedicated recurring Zoom meeting that we use for all training sessions with that client. Recurring meetings seem to be vanishing from the... Show more

I run a training business and we use a lot of recurring meetings with clients, so that each client has their own dedicated recurring Zoom meeting that we use for all training sessions with that client.

 

Recurring meetings seem to be vanishing from the list and becoming inaccessible without any warning, which is causing us huge problems. Today I went to run a session for a regular client only to find that the meeting details we normally use had been deleted by Zoom and the meeting no longer worked. We had to create a new ID, email all participants, the meeting started late and it was extremely poor service to our client.

 

I have had this happen with a number of recurring meetings but there seems to be no consistent pattern to it. I have recurring meetings that haven't been used for over a year that are still active, whilst this latest one that has vanished was used quite recently. We don't use any calendar integrations or other complex stuff, this was just a normal meeting scheduled via the Zoom web portal and then we emailed the details to the client.

 

Zoom Support refuses to accept any bug reports from me (despite us being paid customers), so I am not sure how to identify the problem, and particularly I'm not sure how to stop it happening again. We can't do business using Zoom if meetings we rely on are getting deleted at random.

 

Thanks.


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Static Feedback when using Original Sound

I recently started experiencing horrible static feedback when I switch on the Orginal Sound feature. I use a MacBook Air and Rode ll mic system. Everything worked fine until a month ago, now I cannot figure out what the issue is...I've done updates, ... Show more

I recently started experiencing horrible static feedback when I switch on the Orginal Sound feature. I use a MacBook Air and Rode ll mic system. Everything worked fine until a month ago, now I cannot figure out what the issue is...I've done updates, restarts, changed cables, new mics and still the horrible sound persists. 

I cannot hear it while the meeting in on, but the clients can hear the buzzing static and it's on the recording. So I'm doing a million test recordings to trouble shoot but nothing is working! 

Please, anyone, help! 


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Zoom Meeting Video

I have a Dell Inspirion 16. I am using Zoom for virtual teaching and need to be seen by students. I am opening a meeting, and EVERY TIME, I have gotten a "virtual background still loading", even when background is shut off. This has been going on for... Show more

I have a Dell Inspirion 16.  I am using Zoom for virtual teaching and need to be seen by students. I am opening a meeting, and EVERY TIME, I have gotten a "virtual background still loading", even when background is shut off. This has been going on for 2 months. How do I fix this issue?  I have no background on my TCL phone, or Kindle tablet. But students can see me.


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Attendees with same name

Recently, we hosted a webinar and encountered an issue with multiple attendees having the same name. Any idea on how to resolve this and if it is possible for us to find out the actual attendee's email?

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Webinar Upgrade

If I will schedule a Webinar for 1000 participants, then when the webinar date is near and we need to make it from 1000 to 3000, is that a new subscription? will i be charged twice, for 1000 and another for 3000?

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Zoom Webinar Registration

I am setting up a webinar and have entered some required questions into the registration page which have an asterisks next to them. However, when I go to download the details of the people who have registered none of them have filled out this part an... Show more

I am setting up a webinar and have entered some required questions into the registration page which have an asterisks next to them. However, when I go to download the details of the people who have registered none of them have filled out this part and I can see none of this data. I was wondering if there is some error in my set up. I have even entered my own details into this form and answered the questions and it has not recorded them in the exportable csv. Thanks


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Registrants for my webinar are not receiving their reminder emails when they should

I have my reminders set at one day and one hour before the webinar. I have had several tell me that they did not receive their email, or the email came an hour later than it should, like something is wrong with the time zone. How do I fix this?

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Need Zoom voice server URLs so we measure MOS, Loss, Latency, Jitter

Hello! We have Meraki stacks at all of our locations. We also use Zoom phone at those locations. We want to set up VoIP Health and Insights in the Meraki dashboard so we can measure the health of Zoom's VoIP servers. VoIP Health allows us to generate... Show more

Hello!

 

We have Meraki stacks at all of our locations. We also use Zoom phone at those locations. We want to set up VoIP Health and Insights in the Meraki dashboard so we can measure the health of Zoom's VoIP servers. VoIP Health allows us to generate metrics on MOS, Loss, Latency, and Jitter at each one of our stores so we can have more visibility into issues at our locations, if any. 

 

Does anyone know the specific URLs that the Zoom phone system hits for SIP and RTP? Zoom's firewall rules point to *.zoom.us which isn't specific. Thank you!


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Program mistrzowski społeczności Community

Program mistrzowski społeczności Zoom Community to liderzy w społeczności, którzy zapewniają przemyślany wkład innym jej członkom. Dostarczają pomocnych rozwiązań, prezentują wiedzę o produktach i dzielą się historiami swoich sukcesów.
Zostań mistrzem