Zoom keeps crashing and disconnecting me | Community
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M
Newcomer
mtldnsc
Newcomer
January 18, 2025
Question

Zoom keeps crashing and disconnecting me

  • January 18, 2025
  • 3 replies
  • 0 views

Zoom keeps freezing and crashing during meetings - I'm a therapist and conduct my online sessions on the app. I also give lectures on it. Today I had a 2-hour lecture and got disconnected 7 times. I need to fix it urgently. What could be wrong? Internet connection is strong.

    3 replies

    bstrelko
    Community Champion | Customer
    bstrelko
    Community Champion | Customer
    January 21, 2025
    1. Does the issue persist on other devices running on the same network?
    2. Which version of Zoom (and which OS) are you using? Latest?
    3. Are there any other applications running on your device that can be closed out?
    4. Are you using a wired or wireless connection?
    5. Does the issue persist after rebooting your device?

     

    The answers to these questions will better allow us to assist in the troubleshooting process.

    M
    Newcomer
    mtldnscAuthor
    Newcomer
    January 26, 2025

    Thank you for replying

    The issue does not persist in other devices in the same network. However it also does not persist in the same device, different network. So I'm guessing there's an issue with the network when running Zoom on the computer. The usual network is wireless and the issue does persist after reboot. Thanks!

    nankisingh
    Newcomer
    nankisingh
    Newcomer
    May 13, 2025

    Same issue. AS a therapist I cannot hold any meeting or webinar on Zoom. highly frustrated. Is there any support from zoom at all?

    MGSR
    Community Manager
    MGSR
    Community Manager
    May 22, 2025

    Hello @nankisingh! Welcome to the Zoom Community! May I know what device, operating system, and Zoom app version you are using?

    nankisingh
    Newcomer
    nankisingh
    Newcomer
    June 3, 2025

    Processor 12th Gen Intel(R) Core(TM) i5-1235U 2.50 GHz
    Installed RAM 8.00 GB (7.83 GB usable)
    System type 64-bit operating system, x64-based processor
    Pen and touch Pen and touch support with 10 touch points

     

    I have reinstalled windows 5 times, reinstalled zoom app 5 times, but this issue has not been resolved.

    The issue persists and I use this one device only. Is there any support for this?

      M
      Newcomer
      mtldnscAuthor
      Newcomer
      June 16, 2025

      Hello,
      An update on my previous complaint: Zoom has stopped crashing mid-meeting, but it keeps giving me this error message now and then (when I'm trying to start or schedule a meeting). It's not as bad as it was, but it is annoying and not reflective of the price we pay for this service.

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