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解決済み! Poly TC8 is stuck on a search for updates

Devices:Poly G7500 (OS: 4.4.2-434042; App: 6.4.0 (6657) )Poly TC8 (Maybe OS: 6.4.2-7000764; App: 6.4.0.3448 )Behaviour:The Poly TC8 is now stuck at searching for upgrades after booting. I did a reset on the TC8 itself, but it still is stuck.The ZDM d... Show more

Devices:
Poly G7500 (OS: 4.4.2-434042; App: 6.4.0 (6657) )
Poly TC8 (Maybe OS: 6.4.2-7000764; App: 6.4.0.3448 )

Behaviour:
The Poly TC8 is now stuck at searching for upgrades after booting. I did a reset on the TC8 itself, but it still is stuck.
The ZDM doesn't recognize it as online or connected though it is connected and has full internet access, as well as access to the G7500 over the same network.
It does not search for an update if it's offline. That's the only point where I can reset it completely or can enter it's settings at all.


What happened before:
The devices failed to upgrade, which I then started manually with https://us02web.zoom.us/location to upgrade to the latest version.
It started to upgrade after removing it from the room and connecting it back to it.

What I expect:
The update to work or the TC8 to stop searching for the upgrade after reboot.

What I think:
Either it's bricked or needs a manual downgrade  to another app or OS version to accept the upgrade and run it fully.


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Zoom ユーザー向けミートアップイベント レポート🎉

本日はZoom ユーザー向けミートアップイベントでした!(テーマはZoom Phone) お客様事例やユーザー様同士の交流などで、ユーザー様の笑顔が沢山見れるとてもアットホームな会となりました。(ご来場いただいたユーザーの皆さま、また会場でこのユーザーコミュニティに登録いただいた皆さま、ありがとうございます!!!) Zoomではこれからも、テーマ別や業種別にユーザー様同士の交流を企画出来ればと思っておりますので、こんなテーマがあれば!やこのZoom サービスを使ってるユーザーと繋がりたい!など、... Show more

本日はZoom ユーザー向けミートアップイベントでした!(テーマはZoom Phone)

お客様事例やユーザー様同士の交流などで、ユーザー様の笑顔が沢山見れるとてもアットホームな会となりました。(ご来場いただいたユーザーの皆さま、また会場でこのユーザーコミュニティに登録いただいた皆さま、ありがとうございます!!!)

Zoomではこれからも、テーマ別や業種別にユーザー様同士の交流を企画出来ればと思っておりますので、こんなテーマがあれば!やこのZoom サービスを使ってるユーザーと繋がりたい!など、ご希望があればコメント、または担当の営業またはCSMなどにご意見くださいませ。

皆さまとお会い出来る機会を今後も楽しみにしております😊5858688B-3591-4DED-99E2-AEC9839DECC2.jpg


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Outbound Caller ID

Hi. Our outbound Caller ID shows "Private Line" instead of our company name. I looked up the steps to change it and the company name appears to be in the system correctly so not sure how to address this issue. Our clients won't accept our calls becau... Show more

Hi. Our outbound Caller ID shows "Private Line" instead of our company name. I looked up the steps to change it and the company name appears to be in the system correctly so not sure how to address this issue. Our clients won't accept our calls because they think it is a spam call, so this is a significant issue for us. Any suggestions on how to resolve it? Thank you!


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Duplicate Calendar meetings

Hi - just started with Zoom today. When I set a meeting, it shows TWO meetings at the same time in my calendar.

What am I doing wrong? Thank you!

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Using Zoom number on WhatsApp

Hello,

 

Is there a way to use my Zoom number to register on WhatApp.

 

Regards

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Zoom Fax

I can see the fax on my Zoom client when I submit a test fax from my fax machine to Zoom, but I didn't get an email. Is there any way I can receive emails as well?

Experiencing MAJOR video delay - audio OK

Hello,When I use Zoom for any meeting (joining others or making my own), my video is EXTREMELY delayed - by at least 3-4 seconds. People seem to be hearing my audio OK. This is on my PC, but there is also a delay when using it on my phone.Things I ha... Show more

Hello,


When I use Zoom for any meeting (joining others or making my own), my video is EXTREMELY delayed - by at least 3-4 seconds. People seem to be hearing my audio OK. This is on my PC, but there is also a delay when using it on my phone.

Things I have tried:

- uninstalling and reinstalling the latest version of Zoom (6.1.6)
- taking off all the "touch up" filters and settings, and turning of blur background

- using different devices (but I really just need it to work smoothly on my PC)

- unplugging my webcam (the webcam works fine and other things like google meet and facebook messenger have great video quality and my voice and image are aligned! it's just when using Zoom)

 

I did not always have this problem - a few years ago I was taking online classes through Zoom and it was all properly aligned! This is the same computer as then.

Please help! I need to use Zoom for work now!!


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Onetap mobile not working properly in Outlook app for Android

In the Outlook Mobile App on Android devices, the onetap mobile link does not work correctly. It does not parse the full link including the passcode of the meeting so when a user clicks on it, it is still prompting them to enter the passcode. Is this... Show more

In the Outlook Mobile App on Android devices, the onetap mobile link does not work correctly. It does not parse the full link including the passcode of the meeting so when a user clicks on it, it is still prompting them to enter the passcode.

 

Is this a known issue with the Outlook Mobile app on Android? The onetap link works fine with Outlook app on iOS.


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Chat Jumps Around

Hey FamI have long had an issue with the chat window jumping around whenever a new message comes in, or trying to scroll around. It never scrolls fluidly, jumping around as I get toward the end of the messages. This makes it very difficult to read th... Show more

Hey Fam

I have long had an issue with the chat window jumping around whenever a new message comes in, or trying to scroll around. It never scrolls fluidly, jumping around as I get toward the end of the messages. This makes it very difficult to read the messages, obviously, and is a frustrating hindrance to communication. 

 

This has happened for years, across devices and versions for me. I see *some* mention of related issues in the forums, but not a lot. Please advise!

 

Thank you!


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解決済み! Switching to other Currency

Hi, I like to change the currency of my account to INR, I have current currency as USD which is not right. when I took the subscription that time, there was no Indian currency available, so I had to pay using USD. now Indian currency is available; I ... Show more

Hi, I like to change the currency of my account to INR, I have current currency as USD which is not right. when I took the subscription that time, there was no Indian currency available, so I had to pay using USD. now Indian currency is available; I like to change that.

 
Please note that auto payment will not happen as the transaction is USD-based. Please let me know when completed so that I can pay in Indian currency. 
Thank you

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