Hi,
I have a personal Zoom account (Basic/free plan) and I’m the only user—there’s no admin or organization involved. Until this morning, everything worked fine, but now my meeting participants can’t join any meetings, even when I start a new meeting and share the correct Meeting ID and passcode.

Here’s what I’ve tried so far:

• Scheduling new meetings (not using my Personal Meeting ID)
• Double-checking the Meeting ID and passcode
• Making sure the waiting room is off and no restrictions are set
• Having participants try different devices and networks
• Checking my account status and settings

Despite all this, participants still get errors and can’t join. I don’t see any alerts or issues on my Zoom profile, and I don’t have access to direct Zoom Support as a Basic user.

Is there anything else I can do to fix this, or could there be an issue with my account after downgrading from Pro to Basic? Any help would be appreciated!

Thank you!

My Zoom crashes randomly and I have no idea about that. Reinstall Zoom and update my GPU driver does not fix the problem.

I didn't find a way to upload files here so I uploaded full crfash logs to Google Drive.

https://drive.google.com/drive/folders/1VE1M8iTcFpdMEy4x9IvHd0ERgSfLm6mb?usp=sharing

Also here's one of the log:

Hi there, 

When I create a recurring I set the meeting ID to my personal ID, then I set the reoccurring settings and the meet ID defaults to a random ID that I don't want to use and my group isn't familiar with. 

I tried this multiple times. 

This used to work so I assume it is bug?

Good afternoon Im currently a member of a men's group who have suffer a recent divorce or separation and I'm trying to do a zoom call for them on Christmas Day so we are not alone but I can't afford to purchase a plan plus it's currently only a one time occurrence.  Thank you so much! Have a wonderful day

Hello,

I am trying to connect a building alarm panel dialer to an AudioCodes 1288. No matter the settings I change the modem lines don't seem to synch up. I monitor the line connected to the legacy PBX and the communication seems the same. I know there is some delay which is probably causing the issue. I see modem settings in the Audio Codes, but the recommended Fax settings from Zoom seem to be interfering with them. 

Has anyone had any luck when attempting this before. I have also tried with a Grandstream ATA with no luck. 

Thanks,

Derek

How can I remove the speaker thumbnail when recording, so that only the shared screen is recorded, and no thumbnail/speaker is shown?

In Settings > Recording, I have disabled "Record active speaker with shared screen", "Record gallery view with shared screen" and "Record active speaker, gallery view and shared screen separately". I have also disabled "Display participants' names in the recording" and "Record thumbnails when sharing".

Finally, in the meeting itself, under Settings > Recording, I have disabled "Display participants' names in the recording".

Despite all this, I'm still getting a small black box for the active speaker in the top right which shows up in the recording, when I only want to see the slide presentation. Previously, I was able to get rid of this box by changing just the meeting setting to remove "Display participants' names in the recording" but now I cannot find any way to get rid of it.

I restarted the desktop version of the application after changing the configuration, but this did not help.