I need some help setting up our Zoom phone system. We are a clinic and we currently have (and only need) one phone number. When a patient calls that number, I need it to ring to 4 different phones. What is the best way to set this up? If one person answers, can another person also be on the phone making their own outgoing call, etc?

Hello. I've been searching the community but don't see a definitive answer that seems to work. I currently have a Pro account and have requested to downgrade to one license.

I'd like to now downgrade further from Pro to Free. BUT with so many recordings in the cloud I don't want to lose can you tell me:

1. How to downgrade without closing/losing my current account

2. If I do have to close and reopen a free account, how I can access my cloud recordings?

Thanks so much. Anita

You may have noticed that Zoom recently released a new "Shared Content Only" view mode that webinar hosts can use in "Follow Host View" mode to hide all panelist video tiles and show only the shared content (like slides or any other screenshare).  It's a very useful new feature that was designed to let webinar hosts have more control over what their attendees are seeing.  There are definitely lots of use cases where a webinar host may want to hide all of the video tiles, especially during transitions between presentation or program segments.

HOWEVER... The problem is that the "Shared Content Only" view will NOT work for many of your attendees.  If attendees are using the browser-based version of Zoom, or if they have an older version of the Zoom desktop client, the video tiles WILL NOT disappear for them when the webinar host switches to "Shared Content Only" view.  As you might imagine, this can cause a lot of embarassing problems if the host THINKS they are hiding all of the panelist video when in fact a whole bunch of attendees are still seeing the video.

Zoom never bothered to tell their customers that this new feature does not work across all Zoom attendee versions.  And, even worse, after being told about this problem they apparently have no plans to fix it (this is what I've been told via a support ticket).

So - webinar hosts - don't use the "Shared Content Only" feature unless all of your attendees are using the most current version of the Zoom desktop client or the mobile app (of course, it's impossible to know this).  Since Zoom hasn't bothered telling their customers about this, hopefully this message will be seen by some and prevent potential embarassment.

It's really a shame that Zoom released a new feature that wasn't properly developed or tested.  If it actually worked correctly, it would be a very useful feature for webinar hosts.  As it stands now, it's pretty much useless if it doesn't work across the board for all attendees.

Hi, I'm a music teacher and I'm always struggling with my students' config of their Original Sound For Musicians. They are mostly children who struggle with the configuration and it takes a lot of time to do it and we waste class time. Some of their zoom versions don't have the option to activate Original Sound For Musicians, specially when they are on the web version, or in android, cellphones or tablet. Please, allow to activate it (OSFM) with just a button in the main interface as the mute button all the time without going into the audio settings setup, it will be a lot easier and we don't need to waste time by setting it up.

Also, we as teachers (hosts) of the meeting should have a button to ask for activation (Original Sound For Musicians) as we do to ask them to start their video or open the mic (with the button request) Please, add this configurations! It is really bad not to hear our music students in class, this is a very bad thing from Zoom. We need to hear them properly all the time!!! Please, develop a better quality sound for this video meetings for the music education sector!!

I am trying to share a folder and a document in Zoom docs.  I have tried via the Workplace and also via Zoom web access.  

For the document sharing in Zoom docs:

I am able to share the document with some external users but not all.  The oddest thing is that I can share with one user from an external org, but not a second user from that same org.  There does not appear to be a doc sharing security setting at the document level.

e.g. name1(at) domain.name works for sharing, BUT name2(at) domain.name cannot be shared too (why would this be the case with the same external domain?)

For the folder sharing in Zoom docs:

I am unable to share with external users (e.g. name2 (at) domain.name) even though my Security setting allows for sharing with external users.

Anyone else experiencing the same thing?  Any recommendations for what my tenant admins should be looking at?  Thanks!

I am facing issue while installing the new app it always ask put the payment method for subscription even if i am trying to install free app from app store what is the issue i need urgent assistance

i have requested with apple support team they are saying you have pending payment with zoom, 99 AED for life time license , you have to pay first and then you can use app store, can you please ask your customer service representative to contact me so i can explain everything in detail 

Hi, 

While in a zoom meeting on my macbook, when i try to mute/unmute myself using airpods call control (press once by default) it doesn't work and give me a message "Can't control mic with Airpod Pro" . Why is that? Is it a bug? 

The same functionality works when i join zoom from iPhone or iPad, so how we can make it work on macs also?

Please help this is really very useful for productivity when zoom window is buried somewhere (it could be in different desktop or under so many windows) and i need to unmute quickly 

Thanks

Aiman