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  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

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Audio issue with Bluetooth Speaker

Hello - I have "Bose SoundLink Flex (Gen 2) Bluetooth speaker. It is producing very low sound during Zoom meetings/webinar (on mobile app) but same spear is working very fine while working fine with YouTube or other audio/video player. Considering th... Show more

Hello - I have "Bose SoundLink Flex (Gen 2) Bluetooth speaker. It is producing very low sound during Zoom meetings/webinar (on mobile app) but same spear is working very fine while working fine with YouTube or other audio/video player. Considering that the issue likely lies with my Zoom app, not the speaker; Please let me know how this issue can be resolved?


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Dario Schiraldi - What steps should I follow to disable Voice Isolation?

Hello everyone,I am Dario Schiraldi, originally from Italy but currently living in Dubai, United Arab Emirates (UAE). I’m trying to figure out how to disable the Voice Isolation feature on my device. Can anyone here share their suggestions or guide m... Show more

Hello everyone,

I am Dario Schiraldi, originally from Italy but currently living in Dubai, United Arab Emirates (UAE). I’m trying to figure out how to disable the Voice Isolation feature on my device. Can anyone here share their suggestions or guide me through the steps to turn it off?

Looking forward to your advice!

Best,
Dario Schiraldi


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Resolved! Settings not reflected in meetings created via the API

I've set up both our main Zoom account and the sub-accounts under it with several settings, but those settings are not being reflected in meetings created in a sub account (after the setting changes were made) via the API. For example: I modified the... Show more

I've set up both our main Zoom account and the sub-accounts under it with several settings, but those settings are not being reflected in meetings created in a sub account (after the setting changes were made) via the API.

 

For example: I modified the settings to always record to cloud, disable the waiting room, and allow participants to join before the host. I then created a meeting via the API and joined on one device via the join URL and then on another device via the host start URL. The host was prompted to admit the waiting participant, and the recording never started (nor did I see a way to activate recording).

 


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How to disable Voice Isolation?

While showing a film, activating the sound optimisation function, recently a pop-up started appearing: "Disable voice isolation. "The instructions to disable voice isolation do not help.Please tell me how to disable Voice Isolation.This has never hap... Show more

While showing a film, activating the sound optimisation function, recently a pop-up started appearing: "Disable voice isolation. "

The instructions to disable voice isolation do not help.

Please tell me how to disable Voice Isolation.

This has never happened before.
The sound quality of the video has deteriorated a lot.

  • Device type MacBook Air M1

 

  • Zoom version 5.17.11 (31580)

 

 


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Resolved! Zoom sessions One-Time for 250 people.

Here is the question I sent to Zoom Support:I have Zoom sessions, and am planning a one-session event for the end of February. I have the monthly-payment plan (100 attendees max), because my next event won't happen until next November, and I will can... Show more

Here is the question I sent to Zoom Support:

I have Zoom sessions, and am planning a one-session event for the end of February. I have the monthly-payment plan (100 attendees max), because my next event won't happen until next November, and I will cancel my Zoom Sessions in March, and reinstate it in October. My February meeting is expected to have about 200 attendees - is it possible to add the "Large Meeting" add-on to "Zoom Sessions" specifically for my Feb event?

Their response did not actually offer a reasonable solution:

"I understand your concerns regarding the upgrade of your Zoom Sessions participants by purchasing the Large Meeting add-on. I'll be glad to assist you with this.

Please be informed the Zoom Events and the Large Meeting add-on are different plans. In order for you to increase your Zoom Sessions' participant capacity, you need to upgrade from Zoom Sessions 100 to Zoom Sessions 500."

 

I replied with the following:

I do not want to pay $4500 to have 250 people in one session.  This is a one-off session that likely will never happen again.  Typically any of our sessions are for less than 100 people. I do not need an annual subscription.

Is Zoom sessions 500 available on a monthly plan?  Does not seem to be... but can it be for me given my situation? What is the cost to stay on a monthly 100 sessions plan if there are additional people above 100 that join?

 

I am hoping that a literate human with actual hands-on experience would have a solution for me. I am willing to pay per person for attendees over 100, but no one will tell me how much that costs. I have unsuccessfully attempted to get answers through their chatbot, and then I believe the customer support module was also AI. No one seems to understand my request.  I don't want to switch to "Events" or "Webinars" but maybe I have to?  I like the production value features of sessions... 

 

Thank you for your advice!

 


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Video SDK

Hello! I have the Video SDK Pay As You Go account but as soon as I enter the Zoom Video SDK site and click Build App it sends me to the usual site with building app and there is no option of Video SDK, it is just general, server oauth and webhook. Wh... Show more

Hello! I have the Video SDK Pay As You Go account but as soon as I enter the Zoom Video SDK site and click Build App it sends me to the usual site with building app and there is no option of Video SDK, it is just general, server oauth and webhook. What can I do?


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turning off & on live transcript during a zoom meeting

The controls for managing the Live Transcript function have changed from last month. It no longer seems possible to turn the Live Transcript off and back on during the meeting. Am I missing something here or is this no longer possible? I've started a... Show more

The controls for managing the Live Transcript function have changed from last month.  It no longer seems possible to turn the Live Transcript off and back on during the meeting. Am I missing something here or is this no longer possible? I've started a meeting via the Windows desktop app and via FIrefox browser; appears to be the same case in both instances.

Thanks,

TrackerDave


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Resolved! Zoom video always slightly blurry while Camera app is always sharp

My camera app is working fine, picture is sharp as always. But when I go from the camera to zoom, the picture quality is poor. I've read online that many seem to have this problem but none of the proposed solutions (more light, clean camera lens, etc... Show more

My camera app is working fine, picture is sharp as always. But when I go from the camera to zoom, the picture quality is poor.  I've read online that many seem to have this problem but none of the proposed solutions (more light, clean camera lens, etc.) does anything.

 

Does anyone have a solution for this or is this is good as zoom gets?


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Fedora 42, Gnome 47 - Wayland screen sharing does not work

Hey,I did a fresh installation of fedora 41 but it does not work for my hardware so I was pushed to try 42 - which works great. All apps are working in exception of Zoom screen sharing. When I am trying to share screen I am getting: Can not start scr... Show more

Hey,

I did a fresh installation of fedora 41 but it does not work for my hardware so I was pushed to try 42 - which works great. All apps are working in exception of Zoom screen sharing. 

When I am trying to share screen I am getting: 

 

Can not start screen share, choose one of the options: - Install latest 'xdg-desktop-portal and 'xdg-dektop-potal-gnome' - Switch to X11 display server To support screen share



I have instaled both packages

 

rpm -aq | grep xdg-desktop-portal xdg-desktop-portal-1.19.0-1.fc42.x86_64 xdg-desktop-portal-gnome-47.1-2.fc42.x86_64 xdg-desktop-portal-gtk-1.15.1-6.fc41.x86_64



And both portal and portal-gnome are running, what can I do in this case?




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Resolved! Disable pressing 1 before connecting from call out

I have Call out enabled for our Zoom accounts, and I have the setting Require Call Me users to press 1 before being connected to the meeting? set to Never and locked at the admin level, but when within a meeting, the options for inviting people to jo... Show more

I have Call out enabled for our Zoom accounts, and I have the setting Require Call Me users to press 1 before being connected to the meeting? set to Never and locked at the admin level, but when within a meeting, the options for inviting people to join via Call out has the two invite options enabled but unclickable (Require greeting before being connecting and Require pressing 1 before being connected). How can I disable these options? I am an admin.


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