I have a Poly Studio X30 that was working fine a couple of weeks back. Now my iPad controller does not detect a mic. There is no microphone option. If i change the Studio X30 to device mode, I can connect a laptop use studio x30 mic and speakert then i open zoom workspace and it works fine. What could be causing the problem? 

I'm using a recent version of Zoom (Zoom Workspace).

In my meetings I use whiteboards with animated GIF images and embedded YouTube movies, which play fine during the meetings. I also record the meetings to the cloud and then the GIF animations and YouTube videos are frozen images (So I do play them in the meetings, but they don't play in the recordings!)

I suppose this a bug in Zoom recording/whiteboards, or is something wrong with my settings?

Thank you!

-R.L.

I created a whiteboard a few months ago that I have been using weekly in my meeting. Until today, participants have been able to see what I am typing in realtime and see when my cursor highlights words or sentences. Today however, they could only see the new information after I stopped typing and the whiteboard finished saving. 

I have checked that everyone has collaborator status, and the only thing that I have done differently was that I had shared the whiteboard with them and set them as editors. 

I tried changing their collaborator status, unsharing the whiteboard, closing the whiteboard and re-opening it. Nothing works.

I recently started experiencing horrible static feedback when I switch on the Orginal Sound feature. I use a MacBook Air and Rode ll mic system. Everything worked fine until a month ago, now I cannot figure out what the issue is...I've done updates, restarts, changed cables, new mics and still the horrible sound persists. 

I cannot hear it while the meeting in on, but the clients can hear the buzzing static and it's on the recording. So I'm doing a million test recordings to trouble shoot but nothing is working! 

Please, anyone, help! 

Hi there, is someone able to assist me in changing the default ClickToCall from Zoom Phone to Zoom Contact Center, please?

Currently, when we click on a number, it opens in Zoom Phone.

We are hoping to change it so that when a number is clicked on, it opens in the Zoom Contact Center.

Any help would be greatly appreciated.

Thanks!

Hola

Nosotros tenemos actualmente el plan Pro y queremos hacer una reunión con traducción simultanea, no tenemos una persona que haga la traducción, ni tampoco nos sirven los substítulos, Lo que queremos saber es si es posible que yo por ejemplo hable en inglés y los usuarios puedan escuchar la traducción en ucraniano, pero sin que haya una persona que lo haga, sino a través de zoom de forma automática.

Si el plan que tenemos (Pro), no nos sirve nos gustaría saber con que plan sería posible hacerlo.

-------------------------------------------------------------

Hello

We currently have the Pro plan and we want to hold a meeting with simultaneous translation. We don't have a person to do the translation, nor do the subtitles work for us. What we want to know is if it is possible for me, for example, to speak in English and the users can listen to the translation in ukrainian, but without a person doing it, but through zoom automatically.

If the plan we have (Pro) does not work for us, we would like to know with which plan it would be possible to do it.

Hi,

I can't upgrade my Basic account to Pro. I know how to do it but it just won't let me hit the 'upgrade now' button which is grayed out.  It only allows me to hit 'back'. I double checked everything - no information is missing or is incorrect. It's been 3 days now that I've been trying. I closed Zoom, I shut down the computer. did multiple restarts. There is no information what I am doing wrong, no highlighted fields. My question has probably gone to a wrong category as there is nothing here that pertains to the account itself. Please help!

I'm working on Chrome for Mac, and using the Zoom Chrome Extension with Google Calendar. 

Up to now, I've been very used to the way the invites are created in my google calendar when I click the "Make it a Zoom Meeting" button while creating a calendar invite: 

I click the button, the description of the meeting is then populated with a VERY long text that includes lots of different ways to join the meeting. Fine. I appreciate all the methods of joining just in case people are international, or on their phones etc etc. 

Lately however, I've noticed some coworkers have meetings invites that are much tidier and the long text is not included in the description. But, rather, a nice set of links, including phone numbers for multiple countries is already at the top of the invite instead of in the description. 

I've asked these coworkers what they do differently, and they say all they do is click the "Make it a Zoom Meeting" button when creating the invite. 

I've also searched here in the community, and I've combed through all the settings in the desktop app, and the Chrome extension, I've made sure I have the most up to date version of both of those, and I can't find anything that would influence this. 

Does anyone know how I can change to the tidier method. My current workaround is to just hand delete all the text, since it forces you to scroll WAY down to see any attachments at the bottom of the invite.

We have a specific user that keeps getting 1GB limit notification whenever she is trying to add a file to a whiteboard but other users are able to add items to the same whiteboard with no issues.

We tried to remove zoom, update the version, etc etc. but she keeps getting the same error message.