hi, can anyone advise if I can call a 1-800 toll free number on zoom? I have Zoom workplace installed on my Mac but I can't see anywhere on the menu bar to place a call. I didn't need to call till now, but with skype being phased out, I would need to find an alternative to do so. Currently traveling in Europe and need to find a way to call different 1-800 numbers in North America. Thanks for suggestions/advice!

I have a dual monitor setup with one screen rotated 90 degrees into portrait mode. When I share a screen from Zoom, using the PipeWire mode and xdg-portal-desktop-wlr (I'm on linux with the sway display manager), then the shared view is rotated (or unrotated, I guess, depending on perspective). Basically the shared view is incorrect and shows a rotated view.

PipeWire broadcasts buffer information about transformations since this PR: https://gitlab.freedesktop.org/pipewire/pipewire/-/merge_requests/1423. So the Zoom app should be able to handle this. OBS-studio, for instance, handles this gracefully and provides the correct screen shared view when used with PipeWire.

Here's a link to how grim, a screenshot tool, handles this transformation information: https://gitlab.freedesktop.org/emersion/grim/-/blob/master/output-layout.c?ref_type=heads

I hope that's helpful. I'm on version 6.3.11 of Zoom.

Hello,

I am trying to change the email address in my profile, and get this error:  Unable to update email(Error code: 33000).

The support chatbot recommended I try to create a new account.  When I do this, I get the same error code.

I don't see any information about this error code in the Knowledge Base, and I do not have a support contract.

Any help would be appreciated.

Hi, I am having problems with Zoom on my new laptop which I have not had in years of using it before. 

- Black/grey boxes visible on participants' screens over any box I have open (e.g. video gallery, which I need to have open!)

I have followed all the steps recommended in the FAQs (Advanced video settings, etc.) and it is still a problem.

- My internet connection keeps crashing during meetings - the internet connection is still strong on my laptop, but I get "internet unstable" messages and it crashes repeatedly. 

My new laptop is a Lenovo if that makes any difference. 

Thank you in advance for any help!

Hi everyone, i wanted to clarify if the time zone for London will automatically change from GMT to BST end of March in Zoom? I have meetings scheduled in April and do i need to manually adjust the timings an hour earlier to match BST? Thanks your prompt reply is appreciated!

We just found out the hard way that by design, Zoom AI Companion does not record any names of people unless a participant to the meeting. 

My team spent three days in interviews with clients discussing projects, team members, roles and challenges faced. The meeting summaries were spot on - except that any mention of a person's name/role was not captured. This is apparently by design, Zoom help says AI Companion focuses on participant names. I get "focuses", but intentionally ignores? It renders the summary useless.

I held a series of 90 minute working sessions with a client, relying upon Zoom companion to capture the elements of the meeting so my other team members could hold other sessions in parallel. Now I have to go back and revisit  as a follow-up.

The example is this:

Who is the project manager, "Bob Smith"

And how long was Bob on the project, "8 months"

And who was the functional lead, "Betty White"

And was Betty onsite or remote during the project.

We then discuss the project, company names, activities, and where appropriate mention those names.

The summaries capture everything but the names of the parties.

We are not allowed to record meetings or produce transcripts, so now must go back to having a scribe/notetaker in each meeting.