TODAY I HAVE INITIATED THE CHAT ALMOST 9 TIMES

ISSUE: I AM UNABLE TO SEND SMS, EVEN WHEN MY 10DLC IS APPROVED AND ACTIVE

AGENTS:

KATHERINE (DROPPED THE CHAT)

MARVIN (DROPPED THE CHAT) 

IVY (DROPPED THE CHAT)

JUST LIKE THEM THERE ARE FOUR OR FIVE MORE WHO DROPPED THE CHAT EXCEPT TWO WHO HELPED ME 

ALEX FROM TECHNICAL SUPPORT AND THE LADY WHO TRANSFERRED ME TO ALEX. 

EARLIER THE ISSUE WAS THAT MY MAIN NUMBER WAS ASSIGNED TO THE MAIN VIRTUAL RECEPTIONIST, THAT IS WHY ALEX THOUGHT I AM UNABLE TO SEND TEXT MESSAGES, SO WHAT WE DID IS WE UNBINDED THE NUMBER, AND AGAIN ASSIGNED IT TO THE USER. 

AFTER THAT I TRIED SENDING THE SMS, BUT I STILL COULDN'T, ALEX ASKED ME TO WAIT AND HE CHECKED SOMETHING AND HE CAME BACK, BY THAT TIME I WAS BUSY WITH SOME OFFICIAL STUFF SO UNFORTUNATELY I LOST HIM. 

AFTER LOOSING HIM I REALIZED THAT I MUST TRY REASSIGINING THE SAME NUMBER TO THE SAME SMS CAMPAIGN ONCE AGAIN, HOWEVER FYI THE NUMBER WAS LAREADY ASSIGNED TO THE SMS CAMPAIGN EARLIER, BUT I THOUGHT LETS TRY REASSIGNING IT, MAY BE IT HELPS. 

BUT NO IT WAS EVEN WORSE, NOW THIS LADY IVY STARTED SAYING THAT THIS IS THE REASON YOU ARE UNABLE TO SEND SMS BECAUSE YOUR MESSAGING IS INACTIVE UNTIL THE NUMBER IS ASSIGNED, NOW I DO NOT HAVE ANY IDEA WHO TRAIN THEM. BUT EARLIER MY ERROR WAS: "YOU DONT HAVE DIRECT NUMBER, YOU CANNOT SEND AN SMS" WHEN I CONTACTED ALEX, AFTER TALKING TO ALEX WHEN MY MESSAGING WAS ACTIVE WITH THE SAME NUMBER ASSIGNED TO THE CAMPAIGN, MY ERROR MESSAGE WAS: "MESSAGE COULD NOT BE SENT, RETRY OR DELETE". 

NOW MY ERROR IS: MESSAGING BLOCKED

THIS IDIOTIC LADY DID NOT UNDERSTAND A SIMPLE THING THAT I WAS NOT ABLE TO SEND THE SMS EVEN BEFORE MAKING THESE CHANGES THAT I HAVE MADE BY MYSELF. 

BUT AGAIN HUGE COMPANY, NO RESPECT FOR CUSTOMERS, UNTRAINED EXPLOYEES, CASUAL BEHAVIOUR, WHO CARES ATTITUDE, NO RESOLUTION AND CUSTOMER DISSATISFACTION ARE THE GOALS FOR ZOOM CUSTOMER SUPPORT. 

SO THAT IS WHY ERIC, SUBJECT LINE IS A SUGGESTION FOR YOU. 

THANK YOU WORST SUPPORT OF THE WORLD FOR MAKING MY DAYS,

ASH 

I don't know what happened but as of yesterday, I have not been able to join any zoom meetings, including previous recurring ones. It either says the host hasn't joined or the host has another meeting - but the host is inside waiting for me. I'm not sure what is going on. It is happening on both my laptop (mac apple chip) and iphone. I tried the test zoom instructions and everything appears to be fine. I am using the latest Zoom and I am panicking because it's blocking everything. 

Can anyone please help? I'm desperate and I don't know how to talk to a human being and the AI chat bot hasn't been able to help.

Hi all, looking for some assistance here. I'm on 6.1.10 (38818) for Mac OS Sonoma 14.6.1 (23G93).

Whenever I enter a meeting there's a banner in my system menu that says "Turn on Reactions". The X to close the banner does not work.

I've updated to the latest version, uninstalled and reinstalled from a fresh download, and disabled zoom notifications in my system menu. Can anyone help me out?

https://www.loom.com/i/6d8b83c3f50149aa9bc8f6d450cf4f9a

We have a guest user who is using Fireflies.ai's transcription bot, and one of our hosts inadvertently clicked 'OK' to allow it to record our regular meetings. We would like to revoke that privilege, but I can't see the right settings in the Zoom web admin interface to reset it. Can someone point me to the right control for this? Many thanks!

I've tried to contact Zoom about this, but it's been a week and they aren't answering back. 

We have our schools switched to Google Meet for now due to a warning sent out by Michigan State Police Cyber Command Center regarding security concerns involving Zoom. We have not heard any updates from MSP, and we have not heard anything from Zoom. Our users would like to get back to using their Zoom accounts for their meetings, but due to the sensitive nature of their communications, we are being very cautious.

Anyone here have any updates regarding this Michigan Cyber Command Center warning about Zoom meetings? They have not released an update either. 

Email Message From Michigan State Police: 

From: Michigan Cyber Command Center (MC3)  Date: Fri, Mar 14, 2025, 11:23 AM Subject: TLP:CLEAR - MC3 Cyber Situational Awareness Message (SAM) – Major Security Concerns Involving Zoom To: Michigan Cyber Command Center (MC3) 

TLP:CLEAR MC3 Cyber Situational Awareness Message (SAM) – Major Security Concerns Involving Zoom

Overview:

In recent years, Zoom has become a go-to tool for virtual meetings and remote collaboration. However, its widespread adoption has exposed several security vulnerabilities that make it unsuitable for professional or sensitive business use. The MC3 is aware of major security flaws in the Zoom communication software which are likely being leveraged by cyber threat actors to intercept and collect information. Since 2022 Zoom has had 107 known vulnerabilities. If users are not keeping up with patches for these vulnerabilities, they are at risk of having their data stolen and/or allowing unauthorized access to a Zoom session.

Security concerns with Zoom:

Data Encryption Gaps - Zoom claims to offer encryption, but it does not implement end-to-end encryption in all aspects of the platform. While meetings are encrypted in transit, Zoom itself retains access to meeting data and may decrypt content potentially exposing sensitive information to unauthorized users. Zoombombing - In the past, Zoom has faced high-profile incidents of "Zoombombing," where uninvited individuals join meetings to disrupt conversations or share inappropriate content. Though measures have been implemented to address this, the platform's default security settings were not strong enough to prevent such disruptions. Poor Default Security Settings - Default settings, such as allowing attendees to join meetings without authentication or enabling video and audio by default, can create security risks if not manually adjusted by the host. This can expose meetings to cyber threat actors and allow unauthorized access. The MC3 assesses with high confidence cyber threat actors are targeting Zoom to collect sensitive information from unwitting victims. Zoom collects, stores, and sells a lot of user data adding to the security concerns associated with Zoom. For more information on the data collected, stored, and sold by Zoom see the following link: https://www.zoom.com/en/trust/privacy/privacy-statement/

Recommendations:

The MC3 recommends any organizations handling sensitive or confidential information, to consider alternative platforms with more robust security measures, including true end-to-end encryption, stronger authentication protocols, and more granular control over meeting access. Always review and update security settings on Zoom to mitigate risks but be mindful that no platform is immune to vulnerabilities.

Alternate means of video teleconferencing:

Google Meet

Microsoft Teams

Cisco Webex

If your organization must use Zoom be sure to update to the most recent version. By staying informed about the risks associated with Zoom, organizations can make better decisions about which tools to trust for their digital communications.

Michigan Cyber Command Center

Cyber Section

Intelligence Operations Division

Michigan State Police

7150 Harris Dr Dimondale, MI 48821