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Call recording archive

bbazian
Newcomer
Newcomer

‎2021-10-01 12:39 AM

What are the options to save call recordings for people that leave the company?  We do not want to lose the recordings.  We need them for historical purposes.

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2 REPLIES 2

MattS
Contributor I
Contributor I

‎2021-10-03 07:14 PM

Hi, I'm not sure what scale you have at your company, but when manually deleting users in the admin portal there is an option (via popup) that allows you to transfer recordings to another user. Maybe there is a way to automate this if you are deleting users regularly (larger company).

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naveen
Community Champion | Employee
Community Champion | Employee

‎2021-10-04 03:03 AM

@bbazian - Alternate option, you can use Zoom Phone APIs E.g. phoneuserrecordings to download the recording file to your own storage (there's the one-time dev-ops effort needed to create a scheduled script).. Full ZP API list - zoom-phone-api 

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