Hi there, we began using Zoom phone ~1 year ago for our small business and have never been fully satisfied. I find the set up and customization of features confusing and don't have anyone else on my team who can help me with it. I would greatly appreciate set up guidance and would be happy to pay someone for their expertise. Some context on what we do and what I'm looking for:

We're a specialty auto repair shop open M-F 8:30am to 5:30pm. We field many calls a day from retail customers and individuals at other businesses we work with. Calls are typically to schedule appointments or ask for updates on repair/parts/etc.

Our General Manager is responsible for answering calls. He has a company-owned iPhone with Zoom installed on it. If he's unavailable, the calls ring through to my account.

One big problem: our GM's phone no loner has a cellular plan, so if he's not on wifi he can't receive Zoom calls. He's often on the road visiting customers and needs to be able to receive calls during those visits. 

What I'm looking for:

1. Fix our GM's need to be on wifi. Do I need to also get a cellular plan? Is there a way to have cellular internet only so the Zoom phone is always accessible? Any other suggested solutions?

2. Have calls ring first to my GM and then to me if he doesn't answer after a certain amount of time.

3. Have voicemail box set up with a professional answering message.

4. Direct customers to voicemail via a professional automated message if it is outside of our operating hours. 

5. Anything else to make us appear more professional to callers.

Thank you in advance.

The meetings tab at the top of the page has now gone again. The only way it appears that you can view upcoming meetings is to use the Calendar option which will only provide a single day by day format. There is no way to view a summary list of all meetings which is really useful, so why was this removed?

Hi,

I hope you are well.

In the last 7 days and for the first time in over 5 years, I cannot join the  Free plan Zoom meetings I myself set up.

(Operating System: Ubuntu 20.04.6 LTS).

1) I understand I need to update my app to Zoom version 6.0.2 or newer. --> screenshot: https://ibb.co/LXsDwMHv

2) I went on the download page and downloaded the proper .deb installation file. --> screenshot: https://ibb.co/Nz14bWj

3) What the .deb file on my machine looks like: -->  screenshot: https://ibb.co/3mg7TpLV

4) When I click on the .deb file to run the installation, I only get this screen  and nothing happens: https://ibb.co/PvmhSDqX

Could you please point me in the right direction?

Thanks for your time and patience.

Kind regards,

Kâmi Barut-Wanayo (***********)

Hello,

My name is Eyvanna and I am a Technical Recruiter. Recently, I have been working with a candidate who has suffered severe profound hearing loss. He communicates well via Google Meet or Microsoft Teams, so long as the live captions are on. The company he has been interviewing with, uses Zoom as a company standard for video interviews and meetings. My team and I have scoured the web looking for live closed-captioning options for Zoom, and have not been able to find any options that are not paid features through a third party. Some solutions require a subscription and monthly fees, others you pay 0.99 cents or more per minute. 

The interview process has been very frustrating for myself and the candidate due to a lack of live closed captioning options. 

Can anyone offer solutions?

My Participants Pane doesn't show all the connected viewers. They show up in the Gallery view, even if they don't have a camera enabled/turned-on.

I am running Zoom on Linux
Linux Mint 22.2
KDE Plasma 5.27.12
KDE Frameworks 5.115.0
QT Ver 5.15.13
Kernel 6.16.11
GUI X11

I'd like to post a picture, but I can't right now. I guess because my first post? 🤔

わかる方がいたら教えてください。昨日アップデートし最新バージョンにしたところ、左下に「常に自分を中央に表示する」とポップアップで表示されました。「する」を選択してしまったのですが、元の設定へ戻す方法がわかりません。調べたところ左上の歯車設定でビデオ設定のところから「常に自分を中央に表示する」をＯＦＦにするとなっていましたが項目が見つからずもとへ戻せません。
全体を映し出す状態へ戻す設定の方法をわかる方がいたら教えていただけると助かります。よろしくお願いします。