Individuals who are deaf or have suffered hearing loss (live closed captioning on Zoom) | Community
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Newcomer
October 20, 2021
Question

Individuals who are deaf or have suffered hearing loss (live closed captioning on Zoom)

  • October 20, 2021
  • 6 replies
  • 0 views

Hello,

 

My name is Eyvanna and I am a Technical Recruiter. Recently, I have been working with a candidate who has suffered severe profound hearing loss. He communicates well via Google Meet or Microsoft Teams, so long as the live captions are on. The company he has been interviewing with, uses Zoom as a company standard for video interviews and meetings. My team and I have scoured the web looking for live closed-captioning options for Zoom, and have not been able to find any options that are not paid features through a third party. Some solutions require a subscription and monthly fees, others you pay 0.99 cents or more per minute. 

 

The interview process has been very frustrating for myself and the candidate due to a lack of live closed captioning options. 

 

Can anyone offer solutions?

    6 replies

    Community Champion | Customer
    October 20, 2021
    ZoomVA
    Community Manager
    Community Manager
    October 20, 2021

    Hi @Eyvanna and welcome to the Zoom Community. Zoom meetings and webinars automatically provide live captioning, called Live Transcription, for Pro, Business, Education, and Enterprise accounts. There's more information on how hosts can enable and use this feature in this support article, and here's more information about Zoom's accessibility features.

    I hope this helps!

    Newcomer
    September 2, 2023

    Deaf

     

    Newcomer
    October 20, 2021

    There is auto-closed captioning provided by Zoom. I use it and it is about 75% accurate, but the reader can get the gist. 

     

    Newcomer
    March 9, 2022

    I was born with hear after few happen to me become Deaf because sick

     

    Newcomer
    September 2, 2023

    Deaf

    Newcomer
    September 2, 2023
    • Deaf tell joke
    Newcomer
    December 21, 2025

    I am hard of hearing and I use headphones on my laptop but on my tablet or phone I don't use audio because I don't want the high volume to bother people around me so it's easier to enable the built-in Zoom captions to follow along and I have found this very helpful. You do need to be familiar with English though as it's just as error-prone as captioned news can sometimes be.