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Events
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The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Community Events
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Latest Posts Trending Posts Solved Unanswered
Zoom Events Bilingual
Hello, I'm planning a Zoom event and I need to be fully bilingual, English and French. Would the interface be in French if the attendee chose French as their language? Would all the buttons on our event be bilingual, such as the buttons for sign up, lobby, sessions... etc.?
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Zoom Client
I am an online higher ed instructor. Although I have been using the college's Zoom for years, I have just created my own private account. It looks like it's all set up and I've been adjusting settings, profile, etc. but see that the Getting Started information references downloading Zoom Client. Do I need to do this? Why? Or have I already downloaded it somehow? Clearly I'm a newbie!
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Refund Request for Accidental Renewal
Hello, I noticed that my subscription was renewed on 27th, November, 2025, but I intended to cancel it before the renewal. I clicked “Cancel Plan” immediately today upon realizing it, but the payment had already been processed. Since the renewal was unintentional and the payment was made very recently, I kindly request a refund for this transaction. Thank you for your understanding.
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Request a refund
Hello, I used the pro free trial event for about 10 days from my usual free use. I'd appreciate it if you could give me a refund.
However, when I logged in to Zoom today, I saw a link recommending a free trial again, and I clicked and paid because I thought the free trial was possible again. (Expected payment of KRW 0)
But after a simple meeting, I checked now and it's a year-by-year payment, so I'm very embarrassed.
If it is wrong to use a meeting once, I hope a refund will be made within the possible range.
One-year payments are a big burden for me.
Please give me a refund.
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Request for Refund for Unused Annual Subscription Renewal
Hello, I recently noticed that my Zoom annual subscription was automatically renewed, but I forgot to cancel it beforehand. The payment was processed about one day ago. Since I have not used the service after the renewal and I do not have any plans to use Zoom going forward, I would like to kindly request a refund for this charge. Could you please assist me with processing a refund for the unused subscription? Thank you for your help.
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Request for cancellation of payment order refund
Date Dec 1, 2025
invoice number INV332117338
Request for cancellation of payment order refund
I would like to request a refund for the automatic payment.
Reason: Not used, cost issue.
Meeting Records
I just recorded a meeting as co-host with my Android phone. Now I can't find it anywhere. Where are the recordings from the Zoom workplace app stored?
Resolved! Original Sound for Musicians Toggle Gone
Hi All, In a recent update, I noticed that I can no longer toggle the original sound for musicians option on the top of the main screen. I can change it completely in audio settings, but that's a pain if I want to go back and forth during a meeting. For instance, I teach piano over Zoom. When I want to play something for a student, I turn original sound on. But if I'm typing a student's notes, I don't want the clacking of the keyboard to be heard. So before, it was really easy to toggle on the main screen. Now it seems you can only change it in audio settings. Anyone else having an issue with this or has found a solution like a shortcut? Thanks.
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Resolved! How do I stop the camera from following me and zooming in and out when I move my hands!
Just got a 2024 Apple M4 and downloaded the newest Zoom app... I cannot for the life of me stop this camera from auto focusing and moving with me. All the help documents tell to do things that don't exist in Zoom Workplace!!! It's so annoying and every time I move a hand the camera zooms in and out, I want it to go back to solid!
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Resolved! Double click to convert not working
My recording was downloaded to my device as a local recording and the file shows as "double click to convert". When I double click, nothing happens, nothing opens. I have tried several times and also restarted my computer. This is on a Windows computer.
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