Request for Refund for Unused Annual Subscription Renewal

[권영순]

Hello,

I recently noticed that my Zoom annual subscription was automatically renewed, but I forgot to cancel it beforehand. The payment was processed about one day ago. Since I have not used the service after the renewal and I do not have any plans to use Zoom going forward, I would like to kindly request a refund for this charge.

Could you please assist me with processing a refund for the unused subscription?

Thank you for your help.

[ExpertswhoJohn · Accepted solution]

hi @권영순 ,

I am sorry you are having this problem. This is a community support forum, and we have no access to billing changes.

Because this is a public forum, we can't solve specific billing account questions here, only general billing issues.

Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

all the best

John

[MGSR]

Hello @권영순! Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @ExpertswhoJohn's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing by submitting a ticket.