Refund Request for Accidental Renewal

[JUNGHWALEE]

Hello, I noticed that my subscription was renewed on 27th, November, 2025, but I intended to cancel it before the renewal. I clicked “Cancel Plan” immediately today upon realizing it, but the payment had already been processed. Since the renewal was unintentional and the payment was made very recently, I kindly request a refund for this transaction. Thank you for your understanding.

[ExpertswhoJohn · Accepted solution]

I am sorry you are having this problem. But this is a community support forum, and we have no access to billing changes.

Because this is a public forum, we can't solve specific billing account questions here, only general billing issues.

Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

all the best

John

[MGSR]

Hello @JUNGHWALEE! Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @ExpertswhoJohn's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing by submitting a ticket.