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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

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Resolved! Zoom client crashes on starting or joining a meeting

The Zoom client has been working perfectly on my desktop for months, including and up to yesterday. Today when I try to start or join a meeting, it crashes. The meeting window pops up briefly and then closes. It seems like Zoom tries again 2-3 times ... Show more

The Zoom client has been working perfectly on my desktop for months, including and up to yesterday.  Today when I try to start or join a meeting, it crashes.  The meeting window pops up briefly and then closes.  It seems like Zoom tries again 2-3 times and then gives up. 

  • Have tried with camera on and off (same result)
  • Have tried with multiple Zoom accounts
  • Have tried uninstalling, restarting, reinstalling, restarting—all to no avail
  • Other video apps on my computer work: OBS, MS Teams meetings, etc.
  • The client on my work laptop works with the same account (no crashes)
  • Have cleared Windows temp files
  • Have cleared Chrome cache

 

No idea what else to try!  It seems that Zoom is interacting with something else on my desktop but I can't figure out what it might be.  Nothing has changed since yesterday.


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Resolved! Zoom sessions One-Time for 250 people.

Here is the question I sent to Zoom Support:I have Zoom sessions, and am planning a one-session event for the end of February. I have the monthly-payment plan (100 attendees max), because my next event won't happen until next November, and I will can... Show more

Here is the question I sent to Zoom Support:

I have Zoom sessions, and am planning a one-session event for the end of February. I have the monthly-payment plan (100 attendees max), because my next event won't happen until next November, and I will cancel my Zoom Sessions in March, and reinstate it in October. My February meeting is expected to have about 200 attendees - is it possible to add the "Large Meeting" add-on to "Zoom Sessions" specifically for my Feb event?

Their response did not actually offer a reasonable solution:

"I understand your concerns regarding the upgrade of your Zoom Sessions participants by purchasing the Large Meeting add-on. I'll be glad to assist you with this.

Please be informed the Zoom Events and the Large Meeting add-on are different plans. In order for you to increase your Zoom Sessions' participant capacity, you need to upgrade from Zoom Sessions 100 to Zoom Sessions 500."

 

I replied with the following:

I do not want to pay $4500 to have 250 people in one session.  This is a one-off session that likely will never happen again.  Typically any of our sessions are for less than 100 people. I do not need an annual subscription.

Is Zoom sessions 500 available on a monthly plan?  Does not seem to be... but can it be for me given my situation? What is the cost to stay on a monthly 100 sessions plan if there are additional people above 100 that join?

 

I am hoping that a literate human with actual hands-on experience would have a solution for me. I am willing to pay per person for attendees over 100, but no one will tell me how much that costs. I have unsuccessfully attempted to get answers through their chatbot, and then I believe the customer support module was also AI. No one seems to understand my request.  I don't want to switch to "Events" or "Webinars" but maybe I have to?  I like the production value features of sessions... 

 

Thank you for your advice!

 


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i need a refund!!!!!!!!!!!

I went to my bank and saw a charge that I did not make!!! give me my money back!!! it's mean to charge me money!!!! payment was in Mexican pesos!!! I'm not Mexican!!!!! give me my money back!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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turning off & on live transcript during a zoom meeting

The controls for managing the Live Transcript function have changed from last month. It no longer seems possible to turn the Live Transcript off and back on during the meeting. Am I missing something here or is this no longer possible? I've started a... Show more

The controls for managing the Live Transcript function have changed from last month.  It no longer seems possible to turn the Live Transcript off and back on during the meeting. Am I missing something here or is this no longer possible? I've started a meeting via the Windows desktop app and via FIrefox browser; appears to be the same case in both instances.

Thanks,

TrackerDave


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not seeing video of myself

I am not seeing myself on zoom meetings. I have searched all the help I could find online and nothing has helped. It used to work fine and just recently it went black. My camera works fine in other applications. I have updated drivers, reinstalled zo... Show more

I am not seeing myself on zoom meetings. I have searched all the help I could find online and nothing has helped. It used to work fine and just recently it went black. My camera works fine in other applications.  I have updated drivers, reinstalled zoom, experimented with all the settings. I have tried different cameras and get the same result, so it must be with the zoom application.  Not sure what to try next.

Dan

 


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Resolved! Zoom video always slightly blurry while Camera app is always sharp

My camera app is working fine, picture is sharp as always. But when I go from the camera to zoom, the picture quality is poor. I've read online that many seem to have this problem but none of the proposed solutions (more light, clean camera lens, etc... Show more

My camera app is working fine, picture is sharp as always. But when I go from the camera to zoom, the picture quality is poor.  I've read online that many seem to have this problem but none of the proposed solutions (more light, clean camera lens, etc.) does anything.

 

Does anyone have a solution for this or is this is good as zoom gets?


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how to get direct calls without putting the extension number?

I just got started with Zoom phone, and I've noticed that the callers need to put an extension number that I chose to make the call.

how can I disable it? and just get a regular direct call?

TY.

 

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Install Zoom on a Bush 58UT24SB smart tv

Please anyone can help me with this?

I know the operating system is Linux but i also know that there is different Linux operating systems and i can't find out each one is . 

Thank you very much indeed for any help

Kind regards

d_jj_b

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spam emails

i keep getting webinar registration emails that i never opted in for. How do you stop people from registering you for webinars you didn't sign up for?

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SIP Trunk Details

How can i find my SIP trunk details in Zoom

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