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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

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Recent Activity

Zoom Contact Center - Default ClickToCall

Hi there, is someone able to assist me in changing the default ClickToCall from Zoom Phone to Zoom Contact Center, please? Currently, when we click on a number, it opens in Zoom Phone.We are hoping to change it so that when a number is clicked on, it... Show more

Hi there, is someone able to assist me in changing the default ClickToCall from Zoom Phone to Zoom Contact Center, please?

 

Currently, when we click on a number, it opens in Zoom Phone.

We are hoping to change it so that when a number is clicked on, it opens in the Zoom Contact Center.

 

Any help would be greatly appreciated.

 

Thanks!


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reply-icon Latest Reply - 

Whiteboard 1GB limit notification

We have a specific user that keeps getting 1GB limit notification whenever she is trying to add a file to a whiteboard but other users are able to add items to the same whiteboard with no issues.We tried to remove zoom, update the version, etc etc. b... Show more

We have a specific user that keeps getting 1GB limit notification whenever she is trying to add a file to a whiteboard but other users are able to add items to the same whiteboard with no issues.

We tried to remove zoom, update the version, etc etc. but she keeps getting the same error message.


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Video Flickers - Webcam

I am VERY frustrated. I have been using my Logitech C920 with my Macbook Air for a long time. No issues. For the past month or so, my image keeps flickering. The image does not go black. Rather, parts of the image move and then move back (if that mak... Show more

I am VERY frustrated. I have been using my Logitech C920 with my Macbook Air for a long time. No issues. For the past month or so, my image keeps flickering. The image does not go black. Rather, parts of the image move and then move back (if that makes sense). At first, I assumed it was the Mac OS upgrade to Sonoma. However, the issue ONLY happens in Zoom!  I have the most current version of Zoom installed (6.0.2). I have spoken to Logitech and they have no solution, as the camera is fine with LogiTune. Is there a solution to this?! 

 

I managed to capture a screenshot of it glitching and then back to normal.


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reply-icon Latest Reply - 

My Colleague does not receive email from Zoom Scheduler

The app was working well for some time. It is reviewing both of our schedules and recommending and appropriate time. When we first booked meetings, it would show up on both of our Outlook calendars. It now reviews our calendars appropriately, sends h... Show more

The app was working well for some time.  It is reviewing both of our schedules and recommending and appropriate time.  When we first booked meetings, it would show up on both of our Outlook calendars.   

 

It now reviews our calendars appropriately, sends her an email that the meeting is scheduled, but doesn't appear on her calendar.  When looking at the outlook email invitation, it lists just a random series of letters and numbers as being invited.

 

I added her to the CC part for Zoom Scheduler to solve this.     How do I get it to work properly instead of sending to a bad email?


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Why is Zoom customer service so completely USELESS!!!

Been using Zoom since its inseption.. Never seen a company pay so little attention to customer service and information supplied to it by its customers.It is a disgrace!!!The chat icon being moved from central settings?????The raised hand feature remo... Show more

Been using Zoom since its inseption.. Never seen a company pay so little attention to customer service and information supplied to it by its customers.

It is  a disgrace!!!

The chat icon being moved from central settings?????

The raised hand feature removed from reactions ????

What Idiot is in charge of this continued stupidity???

What idiot has created a system that does not listen to its customers ???

I await a sensible response

 


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reply-icon Latest Reply - 

Resolved! Zoom Bombers

HelloWe facilitate AA meetings on Zoom and because of the open format and public posting of meetings we are a prime target for Zoom Bombers. We remove and report the Bombers when they come in. We use all the available features to limit interruptions ... Show more

Hello

We facilitate AA meetings on Zoom and because of the open format and public posting of meetings we are a prime target for Zoom Bombers. We remove and report the Bombers when they come in.   We use all the available features to limit interruptions but they find ways around them. This post is not to illicit zoom 101 comments, it to hopefully be an online petition for Zoom to track the accounts, IP addresses, and other identifying factors of Bombers' to restrict their access to the platform. We have done all we can, we need Zoom to start removing bad actors. Please help!

 

Thanks


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reply-icon Latest Reply - 

Zoom becomes unresponsive after I join a meeting on MacBook

I join a meeting on my MacBook, then zoom becomes unresponsive. I cannot click on anything (Unmute button/camera/chat/minimise screen etc) However, I can see everyone, and hear everything but I cannot do anything from my end. I have looked through th... Show more

I join a meeting on my MacBook, then zoom becomes unresponsive. I cannot click on anything (Unmute button/camera/chat/minimise screen etc) However, I can see everyone, and hear everything but I cannot do anything from my end. I have looked through the settings, restarted my computer a number of times, updated what needed to be updated. Still, the problem persists. Can anyone help?


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In-Person Event Only - How do I remove the Zoom Link on ZoomEvents

I'm trying to host an In-person event, and ZoomEvent always makes a Zoom link. This is an issue because it makes our registrants think the event is hybrid rather than in-person. 

How do I remove the Zoom link from the ZoomEvent?

reply-icon Latest Reply - 

Zoom phone for both my business and personal numbers

I have a zoom account with both Zoom Workspace and Zoom phone. I use the phone for my business. I want to port my xfinity personal phone number (a landline !) to Zoom. It looks like I don't need another Phone License to do this, but I can just add an... Show more

I have a zoom account with both Zoom Workspace and Zoom phone.  I use the phone for my business.  I want to port my xfinity personal phone number (a landline !) to Zoom.    It looks like I don't need another Phone License to do this, but I can just add another number to the existing phone license I have.  Is that right?  If I have unlimited US/CA on the business phone, and I just add another number to that license (by home number), does the home number inherit the unlimited US/CA as well?  Lastly, if I just add a number to the existing license, can I route business calls to my zoom app on my cell phone, route personal calls to both my cell and my wife's cell as well as a sip phone?   Or do do this, i need another phone license.  Thanks for the help.  Couldn't reach zoom support or sales to get this answer.


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reply-icon Latest Reply - 

Integration to Support Registration Form Collection for Zoom Webinars and HubSpot

The Zoom/HubSpot integration seems to be limited for our organization. We are needing to collect and map both standard fields (First Name, Last Name, Email, Organization, etc.) along with custom fields for our Zoom Webinars and allow for this informa... Show more

The Zoom/HubSpot integration seems to be limited for our organization. We are needing to collect and map both standard fields (First Name, Last Name, Email, Organization, etc.) along with custom fields for our Zoom Webinars and allow for this information to pass into HubSpot with proper mapping. When running tests, the form will result in errors for an empty required property even when we are not requiring the fields. Anyone else encounter this and/or have suggestions and solutions? 


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