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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

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Recent Activity

slides as virtual background

Since I updated the Zoom today I cant use the Advanced sharing option Slides as background. There is a triangle with exclamation mark with text " You can now share slides as background with presenter layouts." Did you disabled this option? What can I... Show more

Since I updated the Zoom today I cant use the Advanced sharing option Slides as background. There is a triangle with exclamation mark with text " You can now share slides as background with presenter layouts." Did you disabled this option? What can I do to access it again? Daniel Paulus 


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Zoom Contact Center Audio

GM - Does anyone have the list of audio ports that are necessary to have open on a corporate firewall?  Our Zoom Contact Center team has no audio on calls that are arriving.  However, Zoom phone seems to work fine.  

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Resolved! Error Code: 4301804

Through the Zoom app, the phone will not receive or make any outgoing calls when on cellular. This problem just recently started occurring. How do I reconnect the phone so that I may call and receive calls?

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New Zoom Desktop Interface is Frustrating

Why don't yopu make the upgrade to the new Zoom interface an option the user can specify when it will take place? The previsous interface was perfect for my needs, and when in a hurry to schedule a new meeting I am met with an interfweace that I now ... Show more

Why don't yopu make the upgrade to the new Zoom interface an option the user can specify when it will take place?   The previsous interface was perfect for my needs, and when in a hurry to schedule a new meeting I am met with an interfweace that I now have to learn all over again.

 

I figured it out, but I must say I find the older interface design more lelgant and efficine.  Your giving me features I don't care about.

 

And I love Zoom... It is so much more reliable than any other video conferencing platform.

 

Just thought you should know All knowing and all wise Zoom

 


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Lots of zoom problems

Hi I need zoom for school but I'm having a lot of problems with it and I'm not good at technological stuff. My first problem is when I sign in on the app on my windows 11 running laptop it says I need to update but the profile icon is not there. My s... Show more

Hi I need zoom for school but I'm having a lot of problems with it and I'm not good at technological stuff. 

My first problem is when I sign in on the app on my windows 11 running laptop it says I need to update but the profile icon is not there. My second problem is that when I phone the number for help, I put in my id and host numbers that are on my profile but the automated voice says that they are not recognized and won't help me.  

My third problem is I can get video but no sound, I can't hear anyone and nobody can hear me. 

 

Please help me I don't want to fail because my only grades come from tests and discussions in one course.


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Integrating iCal on MacBook

How can I integrate Zoom for Mac with iCal so that when I schedule a new meeting using the Zoom app, it automatically opens iCal? This was a feature I've been using for years on my old MacBook, but on the most recent version of Zoom Version: 6.3.6 (4... Show more

How can I integrate Zoom for Mac with iCal so that when I schedule a new meeting using the Zoom app, it automatically opens iCal? This was a feature I've been using for years on my old MacBook, but on the most recent version of Zoom Version: 6.3.6 (47101) it appears to no longer be an option.


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Recording resolution

I have been trying to get a higher resolution on my zoom meeting recordings for MONTHS now. I have dealt with internet providers, routers etc. Everything is working fine. My speed etc is high so I dont know what to do. My recordings are now always 64... Show more

I have been trying to get a higher resolution on my zoom meeting recordings for MONTHS now. I have dealt with internet providers,  routers etc. Everything is working fine. My speed etc is high so I dont know what to do. My  recordings are now always 640 x 360. I have  clicked group HD, and also. made it  always on the higher recording setting in meeting settings.I use this content for art tutorials but I cant really use them as the resolution is so low. My recordings are  about an hour long,  but even shorter ones aren't  recording great either. I have a paid account.  even a 720 would be  better than what I have been getting. Please help Me. 

Andrea 


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How do I remove the date search on the upcoming meetings page?

When going to meetings, there is now a search date query underneath upcoming. How do I remove it? If I can't remove it, how do I set a default date range to a year out? I have meetings scheduled several months out. I want to see all of them when I cl... Show more

When going to meetings, there is now a search date query underneath upcoming. How do I remove it? If I can't remove it, how do I set a default date range to a year out?

 

I have meetings scheduled several months out. I want to see all of them when I click upcoming meetings.


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El Hub de Customer Success: Manténgase al día y capacitado para Zoom

El nuevo Hub de Customer Success, creado con Zoom Events, pone a su disposición capacitaciones y sesiones informativas. Echemos un vistazo al contenido disponible en este Hub. Empezaremos con la mayor atracción, y es que en el mensual What’s New at Z... Show more

El nuevo Hub de Customer Success, creado con Zoom Events, pone a su disposición capacitaciones y sesiones informativas. Echemos un vistazo al contenido disponible en este Hub.

 

Empezaremos con la mayor atracción, y es que en el mensual What’s New at Zoom (Novedades de Zoom) comentamos las funciones más importantes que han llegado a nuestros productos y por lo tanto siempre merece la pena tomar parte en esta breve sesión. Muchos de ustedes ya se han percatado de ello y han comenzado a notar los beneficios de estar bien informados.

 

También contamos con sesiones de Open Office, en las cuales además de comentar funciones y herramientas de Zoom, tenemos un espacio de preguntas y respuestas. 

 

Adicionalmente, a su disposición encontrarán sesiones de capacitación grabadas y en vivo.

A pesar de que todo lo mencionado hasta ahora se encuentra disponible en inglés, les animo a que le echen un vistazo.

 

Cabe destacar que hemos comenzado hace poco a compilar sesiones de capacitación en español, a pesar de que estas solo se encuentran en su versión grabada, merecen la pena para tener un conocimiento básico sobre los productos de Zoom y su uso. Estas capacitaciones son demostraciones directas sobre cómo usar productos como las reuniones o los webinars. En estos momentos contamos con las siguientes capacitaciones:

 

 

De nuevo les animo a que le echen un vistazo a esta increíble fuente de información y recursos para aprender más sobre Zoom.

Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.


¡Hasta la próxima!


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Time Sync Issue - Zoom Rooms (macOS)

The clock on Zoom Rooms in conference rooms with Mac minis consistently falls behind by as much as 50 seconds. I flagged this to Zoom support, and three tickets later, I was told it wasn't an issue and to submit a feature request on this community bo... Show more

The clock on Zoom Rooms in conference rooms with Mac minis consistently falls behind by as much as 50 seconds. I flagged this to Zoom support, and three tickets later, I was told it wasn't an issue and to submit a feature request on this community board. 

I don't see a section for feature requests, as the link I was given did not work (access issue).

This has affected multiple rooms, and it seems like a baseline level of functionality rather than some unreasonable expectation. 

I've observed this on Apple silicon on various versions of Zoom Rooms.

If anyone else has this issue, please comment. It would be greatly appreciated if someone from Zoom was interested in assisting.


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