Hello,

I am experiencing an issue with my recurring webinar series on Zoom. The webinar dates were automatically changed without any action on our part, and Zoom sent an email to participants informing them of a schedule change, which is incorrect and causing major confusion.

Here are the details of the issue:

• Issue: Zoom modified the dates without any manual changes from our team and sent a misleading email to participants.
• Impact: We are losing participants due to this confusion.

Could you please investigate why Zoom changed the dates automatically and provide guidance on how to prevent this from happening again?

We would appreciate a prompt resolution, as this is affecting the success of our webinar series.

Thank you in advance for your help.

When creating an invite, we used to link the add to calendar to our confirmation letter that went out. Now when we click the link to add these events to the Outlook Calendar we get this, does anyone know how to fix this issue so it goes back to link to calendar?

Upon the conclusion of a meeting, we get the AI Companion Summary (which we love), but it doesn't include the attendees or some field that we can use to link this and import it or add it to the CRM system.  

We have explored multiple ways to get the AI Summary on the Contact in FreshSales, including Zapier, which currently doesn't support this.

The only solution we see is manually attaching the AI Companion Summary to the Contact in our CRM.  

We looked at the Zoom Workflows and then using Zapier to put it on the account.  We would forward the AI Companion Summary to a designated email address, and when we forward, we would include the contact's email address in the body that should be put in our CRM.  Then Zapier would run this into the CRM.  This still requires a user to remember to do this, and at that point, they might as well manually attach it to the CRM.  

Has anyone done this successfully?  If so, how did you do it? Do you have any suggestions or ideas on other approaches?  

Thanks in advance.  

I would like to state that I am not a fan of not being able to get answers from Zoom and being directed to "Zoom Community". I feel Zoom should provide answers, not the people who use Zoom. With that being said, I would appreciate your help.
I recently scheduled multiple meetings for my board, but only ONE meeting is showing under my scheduled meetings. I do not consider these meetings "reoccurring meetings" because they are not on the reoccurring dates AND the information that I copied and put in the calendar invites do NOT match.

How can I see ALL the meetings I scheduled?

Thank you,

April

I am planning to run a zoom interactive workshop in mid april through ticket taylor . I will thinking that I will upgrade my package from zoom business pro to include an add on for a monthly webinar at the start of april . I am trying to avoid the cost of setting this up now but need the webinar link to put on advertising and the ticket Taylor platform .

Having never done a workshop/  webinar before , do you set this up as just a meeting  ? If so I can do this as I have access to via my business pro subscription or do i need to stop being tight with my money and buy it now to get the code. Hope that makes sense. 

Michelle 

Hi,

we noticed a change in Zoom's handling of emails: it no longer seems possible to customize the sender name.

Lately it is "Zoom" while for us it is important to be able to decide the name of the service we provide through Zoom.

How can we change it?

Thanks

I am hosting a meeting that I probably should have set up as a webinar. I need to send everyone a thank you and follow up email but I can’t figure out how to do that on zoom or how to get all of the emails that have registered and out them in outlook or gmail. Please help.  

We are working on putting Zoom Events into place for our client to handle their virtual two day conference and was interested in examples of Sponsorship packages that others put together. Is anyone able to share what they have done or a best practice? 

Zoom has been awesome for remote work, but it has always been annoying that participants can only see chat comments posted after they join a call. Because of this...

• Links to meeting minutes get posted to chat multiple times at the start of meetings so people who joined later can see them.
• When introductions are done in chat, people joining a few minutes late don't see introductions they missed.
• When switching a Zoom call between phone and laptop, chat history if lost.
• If you get dropped from a call and re-join, you lose all of the chat history.
• It's not clear who can see which parts of the chat when not everyone was on the call from the beginning.

Ideally, the chat history for a Zoom call (i.e., all chat comments to everyone since the call started) would be visible to everyone else, regardless of when they joined (or re-joined) the call. A host could post a link to meeting minutes and not worry about latecomers not having the link.

Will Zoom ever let people see chat comments posted before they joined the call?