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Latest Posts Trending Posts Solved Unanswered
how i can mute/unmute during zoom meeting using my airpods pro controls?
Hi, While in a zoom meeting on my macbook, when i try to mute/unmute myself using airpods call control (press once by default) it doesn't work and give me a message "Can't control mic with Airpod Pro" . Why is that? Is it a bug? The same functionality works when i join zoom from iPhone or iPad, so how we can make it work on macs also? Please help this is really very useful for productivity when zoom window is buried somewhere (it could be in different desktop or under so many windows) and i need to unmute quickly Thanks Aiman
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how to sell zoom to customers
I want to upgrade my guest zoom accounts but the invoice is sent to my company. What should I do?
How to sell zoom to your customers?
I want to upgrade my guest zoom accounts but the invoice is sent to my company. What should I do?
Paying for service - getting cut off
Several days ago, I set up a meeting. Today, I was not shown as host and people could not get in. I rescheduled and people could get in, but was cut off at 40 minutes. I have a monthly subscription that I am paying $15.99 for. I had no problem until recently, when I bought a replacement IMAC and now things do not go well with Zoom. Suggestions?
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Phone Call Handling
I am getting very confused with the various options on how incoming calls can be routed. We have a Zoom desk phone that is assigned to a user. During office hours, incoming calls go to that user's mobile device, but does not ring the desk phone. My goal is to have the user be able to answer calls on mobile if they are at an outside meeting, but also have the desk phone ring if there are other staff in the office. However, I am getting very confused about whether I need to change call handling, set up a common area, create a call queue, etc.
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Resolved! How do I obtain a BAA to be HIPAA compliant?
Hi. I have spent a few hours looking up how to set up Zoom healthcare. I already have a Zoom one pro account, and anytime I try to add Zoom healthcare, the website just brings me back to my current plan, with no option to obtain Zoom healthcare. Also, I keep reading from multiple people on Zoom community that I need to obtain a BAA in order to be HIPAA complaint. I have tried calling the sales team but no one actually picks up the phone. Can someone please explain how I can obtain a BAA. This has become rather time consuming. Need help! Thank you
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[BUG] Zoom crashes if the microphone frequency is high
Tested version: 6.3.5 (54827) Trying to open the audio settings or making a call with a microphone configure with a high frequency makes the window crash instantly. Mic configuration: 1 channel, 24 bits, 192000 Hz To reproduce: - Change the microphone settings to 1 channel, 24 bits, 192000 Hz in the windows sound config - Try to either make a call or open the settings in the audio session - The call / settings window will instantly crash Workaround - Set the microphone to use a lower frequency (like 96000 Hz or lower)
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Resolved! What is the purpose of the two tabs in Webinar?
Hi, Sigh. Last night we had a large webinar. And my helper who was co-host didn't realize that I as host was sharing my screen because she only saw me in speaker view. She had inadvertently mouses over a tab - that never used to be there. See screen shot. Both tabs are cirlced, one red, one yellow. I swear these tabs never used to be there. And I cannot figure out what purpose they serve. If I as host set "follow host view" and I accidentally click on a tab, will the attendee view change? Why? Why? Why? Thanks for any insight on this!
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Resolved! AirPods Won't Work In ZOOM
I have tried all ZOOM troubleshooting and I have called Apple, however, my AirPods won't connect to ZOOM meetings. They connect on EVERYTHING else on my MAC and work great, but I need them in use for my ZOOM meetings and they WILL NOT CONNECT even though it shows chosen microphone AirPods, etc. Any ideas?
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