How do I obtain a BAA to be HIPAA compliant?

Forum|Forum|2 years ago
August 8, 2023
8 replies
181 views

Hi. I have spent a few hours looking up how to set up Zoom healthcare. I already have a Zoom one pro account, and anytime I try to add Zoom healthcare, the website just brings me back to my current plan, with no option to obtain Zoom healthcare. Also, I keep reading from multiple people on Zoom community that I need to obtain a BAA in order to be HIPAA complaint. I have tried calling the sales team but no one actually picks up the phone.

Can someone please explain how I can obtain a BAA. This has become rather time consuming. Need help!

Thank you

Best answer by rocknbeans

My issue has been resolved! To enable HIPAA compliance on my account for TeleHealth services, Zoom informed me to :

1. Log in at https://zoom.us/billing 2. Scroll down to the "Interested in other available plans?" section 3. Click Enable next to Business Associate Agreement ( US only) 4. Review the terms of the BAA, then click "I agree" 5. Upon clicking enable and accepting the terms, you will see HIPAA Enabled Compliance on your order review and Billing Portal. After completing these steps, you should be all set, and your account is enabled for HIPAA compliance!

This option appeared for me after I reached out to the Zoom Sales team via the Zoom chat feature. Hope this helps!

crissyd

Employee

@rocknbeans Hello! Apologies if it's taking a while but this is the scope of our Sales team. Aside from calling, you may use the following links to reach them:

J

Jval29

Newcomer

Hi! I have this same issue! Where you able to resolve and how??

R

rkoo

Newcomer

I have the same issue. In fact, I thought I had already activated my BAA a while ago (even upgraded to a paid account so I could do that), but when I try to find a copy of it, it's nowhere to be found. I've contacted "support" about it at least three times and get nothing more than an auto-response that they've received my query. This is getting old!!

R

rocknbeansAuthorAnswer

Newcomer

My issue has been resolved! To enable HIPAA compliance on my account for TeleHealth services, Zoom informed me to :

1. Log in at https://zoom.us/billing 2. Scroll down to the "Interested in other available plans?" section 3. Click Enable next to Business Associate Agreement ( US only) 4. Review the terms of the BAA, then click "I agree" 5. Upon clicking enable and accepting the terms, you will see HIPAA Enabled Compliance on your order review and Billing Portal. After completing these steps, you should be all set, and your account is enabled for HIPAA compliance!

This option appeared for me after I reached out to the Zoom Sales team via the Zoom chat feature. Hope this helps!

P

Psych13

Newcomer

Does anybody know whether those of us located in the UK are eligible for the BAA "add on" to the Workplace Pro plan? And if not, does the Healthcare Plan meet the HIPAA requirements for psychotherapy work/meetings?

A

aileenfelix

Employee

Hi @Psych13 - to my knowledge, HIPAA and its associated Business Associate Agreement (BAA) are specific to the United States, but, our healthcare and business plans are designed to meet the standards of UK healthcare regulations, such as DTAC. Please see this article: https://www.zoom.com/en/industry/healthcare/resources/nhs-unified-communications/?cms_guid=false&lang=null

If you have additional questions, you can reach-out to your Account Manager for more info.