Welcome to the Zoom Community

cancel
Showing results for 
Search instead for 
Did you mean: 
394627members
188886posts

Latest Tweets by Zoom

Recent Activity

Low system resources error

Can Zoom do something about the Low system resources error that pops up during meetings? It freezes video and affects audio and this very embarrassing during meetings. It's clearly an issue with zoom not PC. I have 16gb of RAM and a good fiber intern... Show more

Can Zoom do something about the Low system resources error that pops up during meetings? It freezes video and affects audio and this very embarrassing during meetings. It's clearly an issue with zoom not PC. I have 16gb of RAM and a good fiber internet connection. Pls fix this.


Show less

reply-icon Latest Reply - 

Account-Wide Templates

I have created several templates that I want to share with my entire company (account). There doesn't seem to be a way to do this right now, since I am not able to add templates to a Shared Folder. How can I set a template to be available account-wid... Show more

I have created several templates that I want to share with my entire company (account). There doesn't seem to be a way to do this right now, since I am not able to add templates to a Shared Folder. How can I set a template to be available account-wide?


Show less

Resolved! iPhone app display "Unstable network, tap to reconnect"

I am using a iPhone iOS 17.7.2 with three uk.When I was using the APP, I am unable to join meeting with 4G/5G. But I can join meeting via browser under 4G/5G. When I turn on VPN on top of 4G/5G, I can also join meeting with the APP.When I was using W... Show more

I am using a iPhone iOS 17.7.2 with three uk.

When I was using the APP, I am unable to join meeting with 4G/5G.  But I can join meeting via browser under 4G/5G.  When I turn on VPN on top of 4G/5G, I can also join meeting with the APP.

When I was using WiFi, I am able to join meeting with APP.

any suggestion?


Show less

reply-icon Latest Reply - 

Request for Refund

2 января 2025 года я оплатил подписку Zoom Pro. У меня есть скриншот, подтверждающий успешную оплату. Однако вместо активации подписки на моем счете отобразился кредитный баланс, а подписка не была предоставлена.Чтобы решить эту проблему, я сегодня с... Show more

2 января 2025 года я оплатил подписку Zoom Pro. У меня есть скриншот, подтверждающий успешную оплату. Однако вместо активации подписки на моем счете отобразился кредитный баланс, а подписка не была предоставлена.

Чтобы решить эту проблему, я сегодня сделал еще один платеж, который успешно активировал подписку. К сожалению, это означает, что я переплатил.

Я любезно прошу вашей помощи в рассмотрении этой ситуации и возврате средств за дополнительную оплату. Если вам нужна дополнительная информация, например, скриншоты подтверждения оплаты или детали транзакции, я с радостью их предоставлю.


Show less

tvos zoom app - bug report - dictation of meeting id

Steps to Reproduce1. open zoom app on tvos2. select "join meeting"3. hold microphone button on apple tv report and dictate meeting id4. meeting id with dashes shows up in this format ###-###-####5. select "join" Expected ResultsPrompt for passcode ap... Show more

Steps to Reproduce

1. open zoom app on tvos

2. select "join meeting"

3. hold microphone button on apple tv report and dictate meeting id

4. meeting id with dashes shows up in this format ###-###-####

5. select "join"

 

Expected Results

Prompt for passcode appears / meeting is successfully joined

 

Actual Results

Error Message: This Meeting ID is not valid

User Story
As a User, I want to be able to dictate meeting ID, so that I can join a meeting without have to enter the ID with the remote control buttons. Zoom app should not enter dashes automatically when dictating, or should allow meeting IDs with dashes.


Show less

Macbook Air HD Camera Backgrounds

I have a macbook Air running Sonoma 14.6.1. The Facetime HD camera at the top of the screen when running a meeting has three settings under it: Portrait, Studio Light and Reactions. Other people I know have an addtional setting BACKGROUND which has v... Show more

I have a macbook Air running Sonoma 14.6.1. The Facetime HD camera at the top of the screen when running a meeting has three settings under it: Portrait, Studio Light and Reactions. Other people I know have an addtional setting BACKGROUND which has virtual backgrounds that are seemless unlike the standard zoom backgrounds. Does anyone know why I do not have that option or where I could go to get it? Is it the operating system or the zoom? or a setting I missed?  Thanks


Show less

Zoom bussiness

Hola, un placer en saludarles, necesito su apoyo, yo contrate hace un par de días Zoom business que es de $21.99 al mes, el cual según su página web con la información dice que incluye todo lo pro y 300 asistentes por reunión. Pero tuve una reunión q... Show more

Hola, un placer en saludarles, necesito su apoyo, yo contrate hace un par de días Zoom business que es de $21.99 al mes, el cual según su página web con la información dice que incluye todo lo pro y 300 asistentes por reunión. Pero tuve una reunión que tenía aproximadamente 200 participantes y solo me dejó ingresar a 100 participantes. Cuando en la publicidad del plan dice que son 300, podrían apoyarme en esta situación. 


Show less

External mic sounds distorted, like a robot when live and on recordings

This started happening a couple of months ago. My high end podcasting microphone that connects to my MacBook Pro via USB stopped working well with Zoom. People told me I sound like a robot. I recorded myself and they are right. I sound fine when usin... Show more

This started happening a couple of months ago. My high end podcasting microphone that connects to my MacBook Pro via USB stopped working well with Zoom. People told me I sound like a robot. I recorded myself and they are right. I sound fine when using Macbook's mic or my AirPods. I tried switching the USB ports, I switched from USB to USB-C. Still the problem persists. I updated the Zoom app the the latest. I restarted the MacBook. I've got strong Wi-Fi. 

 

This said, the podcasting mic works perfectly fine when I record to GarageBand or to PhotoBooth. But when I launch a Zoom meeting, then via the Zoom app I sound tinny. I go back to PhotoBooth and I sound amazing. I can't figure it out. What's up with Zoom? Any advice?


Show less

reply-icon Latest Reply - 

Unable to complete Zoom for Lighting Setup

I have been working through the process and documentation to upgrade our Zoom for Salesforce plugin to the newer Zoom for Lightning plugin. I've been through the various steps to install it into our Salesforce org from the AppExchange, and then worki... Show more

I have been working through the process and documentation to upgrade our Zoom for Salesforce plugin to the newer Zoom for Lightning plugin. I've been through the various steps to install it into our Salesforce org from the AppExchange, and then working through the Zoom documentation to customize it. When I get to the instructions for Setting up user access for the Zoom for Salesforce Lightning app, I look in Salesforce Setup at Manage Connected Apps, but Zoom does not show up there.

So when my users try to log in to the Zoom call center within Salesforce, from the Utility Bar, they see a message: "Warning: The current product is not active." 

I tried opening a ticket with Zoom Support, but they just sent me here to the Forums. I'm hoping someone has an idea of what I might be missing. Thank you.


Show less

Camera Display Issue During Screen Recording in Zoom

I am writing to report a problem with my camera display that occurs specifically when I am recording a Zoom meeting while screen sharing.When I share my screen and have my camera turned on, the camera feed appears correctly. However, when I start rec... Show more

I am writing to report a problem with my camera display that occurs specifically when I am recording a Zoom meeting while screen sharing.

When I share my screen and have my camera turned on, the camera feed appears correctly. However, when I start recording the meeting, the camera feed appears twice: once in the position I have set it, and again as a separate window, usually on the right side of the screen.

Additionally, if I enable the "Hide Self View" option during recording, a gray square appears in place of the camera feed on my shared screen.

This issue only occurs during recording; the camera display is normal during the meeting when recording is not active.


Show less

reply-icon Latest Reply - 

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion