My organization has hundreds of recordings from weekly webinars over the years. Is it possible to generate a transcript for these existing recordings and if so, how would I do this. All my searching only leads to generating transcripts going forward and the answers do not seem to be applicable to this specific use case. 

Thanks

Hello, I've turned on 2 AI Companion settings "Use screen share content with OCR" and "Use meeting chat messages" and would like to know where and how to interact with Zoom in a way that uses those settings. We recently held a meeting, which was recorded, that we had text in the chat and on the screen that was not said out loud by anyone. The text was important to our meeting, but not mentioned in the content in the AI Summary. Also, when using AI Companion in Workplace, after the meeting, it did not yield any mention of the on screen or chat text. Any insights are appreciated! 

Hello,
We are using Zoom On-Prem. There is a Meeting Connector in two locations.

Only one data center is visible in the meetings and no traffic or meetings occur on the server in the second data center.
Is this normal? If there are settings, I couldn't find them in the menu. Can you share a document about this?
Can we distribute the load balance while working with backups?
Thank you.

Salih Can.

I paid for the Pro license, but despite that, even after 3 days I am still treated as "basic". Yes, I log in with the same account from which I did the purchase. The purchase was acknowledged by Zoom - they even sent me the bill. The most frustrating thing is that I cannot even open a support ticket, because the system has to recognise you as Pro, and I am taken as Basic. Chatbot is a waste of time...I tried sending mail to the billing (to the email I got my bill from), but no-one seems to attend those. What is happening? I need help urgently.

I constantly use the safe driving screen in meetings.  Yesterday it was working fine, but today it stopped allowing me to unmute when I tap the Tap to Speak circle.  The app was not updated recently (since 2/28), the settings in the phone or Zoom were not changed.  I can unmute using the standard meeting screen.  I followed all the troubleshooting advice - changing app settings, phone permissions, force stopped the app, reinstalled the app.  Nothing seems to have helped.  All the settings are as suggested.  No error messages.

Phone - Samsung Galaxy S23

Zoom app version - 6.3.11.28195

Hi Zoom Community,

I’ve been facing an issue during Zoom meetings where my audio intermittently cuts out, making it difficult to communicate. It happens randomly, whether I’m speaking or listening, and doesn’t seem to be tied to my internet connection as my video remains stable.

I’ve tried troubleshooting by restarting Zoom, checking my microphone settings, and updating the app, but the problem continues.

Has anyone else experienced this issue, or does anyone have suggestions on how to fix it? I’d appreciate any help!

Thanks in advance!