I would like to know if it's possible to find out who turned on transcript function during the meeting. I saw that the message 'This meeting is being transcribed' popped up in my meeting but none of the participants are admitting that they turned it on.

Was wondering if anyone can help me solve this issue
On all Outbound calls the voice prompt "Call may be monitored for Quality Assurance" comes on. We as a company do not have call recording enabled, so I do not understand why this prompt plays. I have ensured that the Prompt "play a disclaimer prompt to call participants" has not been selected for any of our monitoring participants. Is there something I am missing? Thank you! 

Hello, 

I'm planning a Zoom event and I need to be fully bilingual, English and French. Would the interface be in French if the attendee chose French as their language? Would all the buttons on our event be bilingual, such as the buttons for sign up, lobby, sessions... etc.?

I am an online higher ed instructor. Although I have been using the college's Zoom for years, I have just created my own private account. It looks like it's all set up and I've been adjusting settings, profile, etc. but see that the Getting Started information references downloading Zoom Client. Do I need to do this? Why? Or have I already downloaded it somehow? Clearly I'm a newbie!

Hello, I noticed that my subscription was renewed on 27th, November, 2025, but I intended to cancel it before the renewal. I clicked “Cancel Plan” immediately today upon realizing it, but the payment had already been processed. Since the renewal was unintentional and the payment was made very recently, I kindly request a refund for this transaction. Thank you for your understanding.

Hello, I used the pro free trial event for about 10 days from my usual free use.

However, when I logged in to Zoom today, I saw a link recommending a free trial again, and I clicked and paid because I thought the free trial was possible again. (Expected payment of KRW 0)

But after a simple meeting, I checked now and it's a year-by-year payment, so I'm very embarrassed.

I'd appreciate it if you could give me a refund.
If it is wrong to use a meeting once, I hope a refund will be made within the possible range.

One-year payments are a big burden for me.
Please give me a refund.

Hello,

I recently noticed that my Zoom annual subscription was automatically renewed, but I forgot to cancel it beforehand. The payment was processed about one day ago. Since I have not used the service after the renewal and I do not have any plans to use Zoom going forward, I would like to kindly request a refund for this charge.

Could you please assist me with processing a refund for the unused subscription?

Thank you for your help.

After downloading the Zoom Workspace on my Acer laptop, I no longer have the Virtual background, filters and touch up appearance options in the video settings. I have the Zoom Workplace Pro plan.  Any help is appreciated. I have not been able to get any help from Zoom support. 

Thank you, Sharon