Issues with outbound calls: Call may be monitored for Quality Assurance

[FireKyleSpring]

Was wondering if anyone can help me solve this issue
On all Outbound calls the voice prompt "Call may be monitored for Quality Assurance" comes on. We as a company do not have call recording enabled, so I do not understand why this prompt plays. I have ensured that the Prompt "play a disclaimer prompt to call participants" has not been selected for any of our monitoring participants. Is there something I am missing? Thank you! 

[Ray_Harwood]

Welcome to the Zoom Community, @FireKyleSpring.

You don't provide any details on your configuration, like whether there's any PowerPack users, whether your using Call Queues, or maybe you just have a gaggle of Zoom Phone users that talk on the phone like most normal people.

So I went to my Zoom Web Portal (https://zoom.us/profile) and entered the text of your post into the Zoom Virtual Agent, and this is the response I received:

The “Call may be monitored for Quality Assurance” prompt in Zoom Phone can play for several reasons, even if call recording is not enabled. Here are some key points to consider:

• The disclaimer prompt can be triggered by features beyond just call recording, such as call monitoring (listen, whisper, barge, or takeover), even if no one is actively monitoring the call.
• The setting “Play a disclaimer prompt to call participants” is specifically for monitoring features. If this is not enabled for any monitoring participants, the prompt should not play due to monitoring.
• However, if your account or site has any call monitoring policies enabled (even if not actively used), the system may still play the prompt as a precaution.

What you can check:

1. Review all call monitoring settings at the account, site, and user levels to ensure no monitoring privileges are assigned.
2. Double-check that no users or groups have been given monitoring privileges, even if the disclaimer prompt is not selected.
3. If you have any integrations or third-party apps that interact with Zoom Phone, verify they are not triggering monitoring features.

If you have confirmed all monitoring and recording features are disabled and the prompt still plays, it may be a system behavior for accounts where monitoring was previously enabled or is available as a feature.

For more details, you can review the following articles:

• Using call monitoring in Zoom Phone
• Zoom Phone call recording and monitoring disclaimer prompts

That's about the most generic answer I can get for you here.  If there's more details -- this happens on every outbound call, just on calls from certain phones, etc. -- maybe we can give you some better guidance.