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Recent Activity

Trouble with Alarm Panel dialer communicating through an AudioCodes mp1288

Hello, I am trying to connect a building alarm panel dialer to an AudioCodes 1288. No matter the settings I change the modem lines don't seem to synch up. I monitor the line connected to the legacy PBX and the communication seems the same. I know the... Show more

Hello,

 

I am trying to connect a building alarm panel dialer to an AudioCodes 1288. No matter the settings I change the modem lines don't seem to synch up. I monitor the line connected to the legacy PBX and the communication seems the same. I know there is some delay which is probably causing the issue. I see modem settings in the Audio Codes, but the recommended Fax settings from Zoom seem to be interfering with them. 

 

Has anyone had any luck when attempting this before. I have also tried with a Grandstream ATA with no luck. 

 

Thanks,

Derek


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reply-icon Latest Reply - 

What happened to the "advanced options" then "external calendar"??

This last update vanished the option of selecting "advanced options" then selecting a different external calendar. My Zoom account is set up for Google Calendar. But I would add this additional option, and a iCal option would be selected, so it would... Show more

This last update vanished the option of selecting "advanced options" then  selecting a different external calendar.  My Zoom account is set up for Google Calendar.  But I would add this additional option, and a iCal option would be selected, so it would add a iCal entity to my Mac Calendar.

Now it vanished?  Any idea where it is or how I can get it back?


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Calling 1-800 numbers on zoom?

hi, can anyone advise if I can call a 1-800 toll free number on zoom? I have Zoom workplace installed on my Mac but I can't see anywhere on the menu bar to place a call. I didn't need to call till now, but with skype being phased out, I would need to... Show more

hi, can anyone advise if I can call a 1-800 toll free number on zoom? I have Zoom workplace installed on my Mac but I can't see anywhere on the menu bar to place a call. I didn't need to call till now, but with skype being phased out, I would need to find an alternative to do so. Currently traveling in Europe and need to find a way to call different 1-800 numbers in North America. Thanks for suggestions/advice!


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Resolved! Zoom Phone Call Queue - Automatic Removal on OOO/PTO Not Functioning

Problem:We utilize a Zoom Phone call queue for our team, with availability set from Monday to Friday, 9 AM to 5 PM. We've encountered an issue where users remain in the call queue rotation even when they are marked as "Out of Office" (OOO) or on Paid... Show more

Problem:

We utilize a Zoom Phone call queue for our team, with availability set from Monday to Friday, 9 AM to 5 PM. We've encountered an issue where users remain in the call queue rotation even when they are marked as "Out of Office" (OOO) or on Paid Time Off (PTO).

Specifically:

  • Users set OOO or PTO in Google Calendar, which syncs with Zoom, correctly updating their Zoom status.
  • However, these users continue to receive call queue calls.
  • The Zoom documentation states that enabling "Allow queue members to set their own Business Hours" should prevent calls from routing to members outside their business hours.
  • This feature is not functioning as described. Despite enabling it, users still receive calls while on OOO/PTO.
  • Currently, the only solution is for users to manually remove themselves from the call queue.

Question:

Has anyone experienced this issue with Zoom Phone call queues? Is there a reliable method to automatically remove users from the call queue rotation when they are marked as OOO or on PTO, as the documentation suggests?

 


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reply-icon Latest Reply - 

Zoom App Review and Client SDK Credentials

Hello Zoom Community,We are in the process of submitting our Zoom App for review and would appreciate some clarification regarding a couple of points:If our app is approved for production, does this mean it will be available to all Zoom users, or is ... Show more

Hello Zoom Community,

We are in the process of submitting our Zoom App for review and would appreciate some clarification regarding a couple of points:
  • If our app is approved for production, does this mean it will be available to all Zoom users, or is there an option to keep it private for specific users or accounts?
  • We need the Client ID and Client Secret for the Zoom Client SDK to integrate with our platform. Can anyone provide guidance on how to obtain these credentials? 
Any assistance or insights you can share would be greatly appreciated. Thank you!

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Names of Guests in surveys are not available it shows only "guest"

When analysing the surveys in a meeting where guests can also register, the names are not displayed.I have a meeting and a survey in which everyone can participate, I did a test and registered as a guest where I can also enter my name.If I now take p... Show more

When analysing the surveys in a meeting where guests can also register, the names are not displayed.

I have a meeting and a survey in which everyone can participate, I did a test and registered as a guest where I can also enter my name.
If I now take part in the survey and then look at the results, I only see Guest in the name and not the name entered by the guest.

So I can not do any analysis of the result because I only see Guest as name.

 

The anonymised participation option is switched off.

 


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By
Community Champion | Zoom Partner
reply-icon Latest Reply - 

Adding a survey from the survey tab to a webinar

I created a general survey a while ago under the Survey tab on the Zoom menu. I now want to add this survey to a webinar template, but the only options I have in the webinar settings are to create a new survey from scratch or to add a third-party sur... Show more

I created a general survey a while ago under the Survey tab on the Zoom menu. I now want to add this survey to a webinar template, but the only options I have in the webinar settings are to create a new survey from scratch or to add a third-party survey. Am I missing something somewhere, or is there not an option to do this?


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reply-icon Latest Reply - 

I CANNOT WATCH A RECORDING MEETING

I HAD A MEETING THE OTHER DAY AND TH PERSON SHARED THE RECORDING WITH ME AND IT HAS AN ACCES CODE AND EVERYTHING BUT WHEN I PRESS THE BUTTON "WATCH NOW" ITS SAYS THAT I CANT AND I DONT HAVE PERMISSION. HOW CAN I WATCH IT THEN? THEY SNET ME THE SHARE ... Show more

I HAD A MEETING THE OTHER DAY AND TH PERSON SHARED THE RECORDING WITH ME AND IT HAS AN ACCES CODE AND EVERYTHING BUT WHEN I PRESS THE BUTTON "WATCH NOW" ITS SAYS THAT I CANT AND I DONT HAVE PERMISSION. 

HOW CAN I WATCH IT THEN? 

THEY SNET ME THE SHARE VIDEO AND THE CODE ACCESS. I DONT UNDERSTAND


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Automatically Save Closed Caption Transcript

The Auto-Generated Closed captions are a very useful tool on meetings, and I know that we have the ability to save the transcripts. I would like to see an option to automatically save the transcript of meetings, differentiated based on whether I am a... Show more

The Auto-Generated Closed captions are a very useful tool on meetings, and I know that we have the ability to save the transcripts. I would like to see an option to automatically save the transcript of meetings, differentiated based on whether I am a participant or host. Or at least a prompt. As it currently stands if I forget to save the transcript before I leave a meeting there is no way to recover it. 

 

Tyler


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reply-icon Latest Reply - 

About refund

My account has been consolidated to another acount with the help of zoom support. But I haven't received a refund of the 18 licenses. Thorugh https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068212 , "Any licenses or add-ons purchas... Show more

My account has been consolidated to another acount with the help of zoom support. But I haven't received a refund of the 18 licenses. Thorugh https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068212 , "Any licenses or add-ons purchased by separate accounts can be refunded during the consolidation process.". I wonder when will I receive my refund.


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