How can I remove the speaker thumbnail when recording, so that only the shared screen is recorded, and no thumbnail/speaker is shown?

In Settings > Recording, I have disabled "Record active speaker with shared screen", "Record gallery view with shared screen" and "Record active speaker, gallery view and shared screen separately". I have also disabled "Display participants' names in the recording" and "Record thumbnails when sharing".

Finally, in the meeting itself, under Settings > Recording, I have disabled "Display participants' names in the recording".

Despite all this, I'm still getting a small black box for the active speaker in the top right which shows up in the recording, when I only want to see the slide presentation. Previously, I was able to get rid of this box by changing just the meeting setting to remove "Display participants' names in the recording" but now I cannot find any way to get rid of it.

I restarted the desktop version of the application after changing the configuration, but this did not help.

Hello,

I am trying to connect a building alarm panel dialer to an AudioCodes 1288. No matter the settings I change the modem lines don't seem to synch up. I monitor the line connected to the legacy PBX and the communication seems the same. I know there is some delay which is probably causing the issue. I see modem settings in the Audio Codes, but the recommended Fax settings from Zoom seem to be interfering with them. 

Has anyone had any luck when attempting this before. I have also tried with a Grandstream ATA with no luck. 

Thanks,

Derek

I am hosting an event where all participants are going to watch a film together and then discuss in breakout rooms.

I know I can share my screen with the video and use the settings to "optimise for video clip" and "sound" but is that all I can do? 

I just want to make sure it is a really smooth viewing process for everybody. It's 1 hour long, so not exactly a video clip!

Thanks!

Hi there, we began using Zoom phone ~1 year ago for our small business and have never been fully satisfied. I find the set up and customization of features confusing and don't have anyone else on my team who can help me with it. I would greatly appreciate set up guidance and would be happy to pay someone for their expertise. Some context on what we do and what I'm looking for:

We're a specialty auto repair shop open M-F 8:30am to 5:30pm. We field many calls a day from retail customers and individuals at other businesses we work with. Calls are typically to schedule appointments or ask for updates on repair/parts/etc.

Our General Manager is responsible for answering calls. He has a company-owned iPhone with Zoom installed on it. If he's unavailable, the calls ring through to my account.

One big problem: our GM's phone no loner has a cellular plan, so if he's not on wifi he can't receive Zoom calls. He's often on the road visiting customers and needs to be able to receive calls during those visits. 

What I'm looking for:

1. Fix our GM's need to be on wifi. Do I need to also get a cellular plan? Is there a way to have cellular internet only so the Zoom phone is always accessible? Any other suggested solutions?

2. Have calls ring first to my GM and then to me if he doesn't answer after a certain amount of time.

3. Have voicemail box set up with a professional answering message.

4. Direct customers to voicemail via a professional automated message if it is outside of our operating hours. 

5. Anything else to make us appear more professional to callers.

Thank you in advance.

In Zoom events, you can send an auto-generated email to all "attendees" that the recording is available. How do I get that same message to those who registered but didn't attend? The "sorry we missed you" email" doesn't have the option to add the watch recordings widget.  The settings for the recordings available email do not allow you to select absent attendees. 

Hello - I bought the basic unlimited phone service, 1 line. I put in a request for a port of my existing phone number but failed to ask for a temporary number until the port is complete. Is there any way to get a temporary number added without having to purchase a second line while the port is happening?  Thank you.

Is there a plan to add a setting for phones to start the Zoom AI summary automatically when starting or joining a call?
Transcriptions are able to do that today; seems logical that the AI summary could do the same. 

Also, are Zoom AI Summaries going to be available in Contact Center?

Thanks