If you have a CUSTOM DOMAIN set up for your Zoom Events/Sessions license (see this), please check to see if it is working.

Zoom engineers are troubleshooting a ticket I've entered about this error which causes ALL of my user-facing event pages (Hubs and session landing pages) to generate this error:

See this Zoom Clips for how this affected a client event announced on LinkedIn:

https://us02web.zoom.us/clips/share/A2F3MRYxd3A5NEs3SVRpQ2Z5TG9Fa2xoZ1Z3AQ 

Please post a reply here if you are experiencing this issue.

Hi!

I have upgraded my plan to include zoom sessions for a given number of attendees. I am in zoom events and I have added all of my business and billing information (setting up registration payments through stripe), but how do I start creating my event?

Thanks!

Hi, I'm having an issue viewing the attendees information during a live Webinar. I tried to turn on and off the feature, tries to reset all my setting it checks that i can view all but when I jump on live webinar the feature doesn't work. Also the chat feature, I can't see the chat of my clients during my zoom, i tried to turn on these setting but still no working. Does anyone have a clue what I'm doing wrong? I have a licensed account for up to 500 participants. 

In the ever-evolving world of virtual events, creating a seamless and engaging experience for attendees is key. One feature that’s helping event organizers strike the perfect balance between preparation and live interaction 

is Simulive in Zoom Events. This tool has become a game-changer for many professionals, including myself, who aim to deliver polished presentations while staying accessible to their audience.

Recently, I had the opportunity to host a Zoom Event where I leveraged the Simulive feature. For the main session content, I pre-recorded my presentation, allowing me to deliver my message with precision and consistency. During the event itself, I stayed behind the scenes in the Backstage area, monitoring the session and responding to attendees’ questions in real time. This approach not only helped me engage with my audience more effectively but also reduced the pressure of speaking live.

What makes Simulive so unique is the ability to transition seamlessly from a pre-recorded session to live interaction. Once the pre-recorded content ended, I stepped into the spotlight for a live Q&A session. This combination of polished delivery and real-time interaction added a personal touch that attendees 

truly appreciated. Simulive also provides flexibility for event hosts. While you must be present during the session's transition from pre-recorded to live, you’re not required to stay for the entire duration of the playback. This means you can multitask or handle other event logistics, knowing you’ll step in when it’s time to engage directly with attendees.

Whether you're managing a large-scale virtual conference or running a focused educational webinar, Simulive offers a perfect blend of structure and spontaneity. By preparing your content in advance and staying available for live interaction, you can create an event experience that’s both professional and highly engaging.

Have you tried Simulive yet? If not, I highly recommend exploring it for your next Zoom Event. It’s a tool that truly empowers you to deliver the best of both worlds.

Things to consider: 

Limitations of Zoom Events simulive webinars

• During the simulive phase, hosts and panelists cannot speak or appear on live video in front of webinar attendees and can only use the chat and Q&A features. However, once the simulive playback ends and the webinar transitions to live (if the option was enabled), all previously restricted features—such as video, audio, and full interaction—are enabled.
• Only the speaker view is selected in recordings, even if you recorded with multiple views.
• Hosts can’t add multiple cloud recordings to a single simulive webinar.
• Since simulive webinars start automatically, they do not support practice sessions. If backstage is used, access to backstage will begin at the scheduled time.

  

This problem has happened on two meetings hosted by the same organization. (Let's call it Org M.)

When viewing a screen share in portrait mode, the share was only partially displayed on the top half of my screen. The bottom half was black or dark gray and only contained the name of the  sharer on the left.

In landscape mode, the shared screen was also displayed only on the top half of my screen. I could see the whole image but, because only half of my screen was being used, it was significantly reduced in size. The bottom half of my screen was also black or dark gray and only contained the name of the sharer on the left.

I've attached two screenshots.

I tried pinching and expanding with my fingers but nothing happened. I changed some settings that I thought might affect the problem, although none looked like they would, and they didn't.

Is this a problem that I can fix on my end or is it something that is happening on the broadcaster's side? If I can fix it, how?

I'm running Zoom for ipad 6.3.5 on an ipad mini 6. The ipad is set to full screen.

While I was connected to the meeting on my iPad I logged in with an iPhone and the problem was not happening on the phone.

The problem also happened for a few seconds and then immediately corrected itself when attending a meeting hosted by a different organization. At that time, my IP was having service problems. But both times the problem occurred with Org M, I had a good connection and the problem didn't self-connect.

Thanks for any help.

This question was asked previously (years ago) and the answer that worked back then isn't working for me. I have to download this onto my 4 year old's computer (she has an old one because... she's 4!) and I don't want to upgrade a computer. Her school requires Zoom desktop client.
Each time I download, it says it's not supported. I've tried all the work-arounds I can find on the internet so far. Any suggestions are appreciated!

Hello, I have been using Zoom for training sessions every week for the past five years. During breaks, I currently move each participant to the waiting room manually, which is very time-consuming. Could a feature be added in Zoom to allow all meeting participants except hosts be moved into the waiting room in one button, similar to the "admit all" function from the waiting room into the meeting?

It's been almost a month that all of the blue the audio stopped working when I was in a meeting. I can't listen to anyone or any other sound when I'm the host.  I thought the problem could be with my device so I changed the earphones, but nothing happened. Apparently the program can recognize my mic but i don't hear any sound (even when I try the "test" on settings".
I deleted and downloaded the app again, but it didn't fix the problem. I sent a message to the support, but nobody answered me and I'm still paying for this without being able to use it.

A couple of months ago the video feed from my webcam (WB7022) has become lower resolution  and very choppy only in zoom. This doesn't happen on any other video calling apps like Teams or Google Meets. While troubleshooting this I've noticed something interesting - while in a call the video will be choppy, but if I boot up the DDPM software (dell camera software) the camera shuts off and on suddenly (as indicated by the light turning on and off) the the video is then PERFECT in zoom. If I turn off my video in zoom then turn it on again the choppy video returns. I'm baffled.  

I'm on a Mac Pro 14inch 2023, running sequoia 15.2. 

The webcam drivers are the lastest according to DDPM; 0.0.9,1.  
Zoom version: 6.3.5 (46181)

I've also disabled "optimize quality of the video I send with de-noise" as I've seen other posts indicating it helped their video but it did nothing for me. I've tested with Original Quality or HD selected, and both selected, with no improvement. 

Hi there!

I just created my account and installed the desktop app to use for a Japanese class that starts next week. However, the app will not let me sign in and continues to tell me "invalid username or password". I can sign into the website using the exact same credentials (which I am 100% confident are accurate), but the app refuses to accept it. To be 200% sure, I went to the "reset password" area of my account (after signing in with the password that I used at sign up) but received an error that my old password was incorrect (even though I literally just used it to sign in). I also went through the "Forgot password?" link (after signing out of the browser as clicking that link if you're signed in on the browser already just takes you to your home page...) and reset it and was able to set it to the exact same thing and successfully sign into the browser. Desktop app? Still no luck. I thought maybe the app had a separate account sign up for some reason so hit "Sign up" in the app, but I received an email saying I already had an existing account.

I tried contacting support, but since I only have a basic account (and am not going to pay for a higher license since I do not need it and don't want to waste the money), the only support option I have is the chatbot which is useless in this scenario. When telling it I cannot sign into the app, it gives me 2 options: Login issues (which just provides the response of "go to sign in link, enter email, enter password, click sign in") or installation issues with the app (which installed just fine and has been reinstalled as well).

I will note that I get the same issue with the mobile app. I don't want to use the mobile app for this class, but I tried the mobile app just to see. I can literally only sign into the web portal and nothing else.

Any suggestions anyone has on how I can get signed into the app would be greatly appreciated!